Purchased Photoshop Element 2019 but Editor is only on trial?

[erikt13307007]

I expected to receive a full copy of Photoshop Elements after upgrading from 11 to 2019. The organiser works fine, but whenever I start up the Editor workspace, it tells me my trailversion is only valid for 29 days and counting.

I can't see to find a menu topic where to fill in the serialnumber in the editor workspace. Looking at my profile, the product is registered just fine.

Am I missing something? Anyone knows how to solve this?

[99jon]

Click sign-in

After sign-in click license this software

Enter serial number

[erikt13307007]

I signed off to be able to sign in again, but unfortunately I did not get an option to fill in the serial number.

After signing in, I received the same message again. Trial expires in 29 days.

So I have 29 days to get this resolved.

[erikt13307007]

Now it is solved.

It was "lost in translation" as in my language I had the opportunity to purchase the software or to acquire a license. Which for me is the same thing. But it was the latter option that gave me the possibility to enter the serialnumber.

Thanks for the tips.

[Peru Bob]

Help > Sign in from the Editor menu.