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Don't worry about not getting chat support. It is worse than useless. I think it's just an advanced form of experimental torture.
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I am sorry you had a bad experience with chat support. But perhaps if you tell us your problem here, maybe someone can help you.
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Wow, a whole lot faster and more helpful than Chat Support! (I mean your answer to my actual question - that's all I wanted to know, not get passed from the robochat to 3 different agents who all asked me the same questions and then passed me on to another "expert")
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And then disconnected the chat and told me to try again! Noice!