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"Could not complete your request because the file is locked" Photoshop Elements 2020

New Here ,
Nov 22, 2019

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I am trying to open files in the PE2020 Organizer and am currently receiving this message: "Could not complete your request because the file is locked, you do not have necessary access permissions, or another program is using the file."  I have never had this problem in the past.

 

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Organizer, Problem or error

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"Could not complete your request because the file is locked" Photoshop Elements 2020

New Here ,
Nov 22, 2019

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I am trying to open files in the PE2020 Organizer and am currently receiving this message: "Could not complete your request because the file is locked, you do not have necessary access permissions, or another program is using the file."  I have never had this problem in the past.

 

{Thread renamed by moderator}

TOPICS
Organizer, Problem or error

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71

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Nov 22, 2019 0
Adobe Employee ,
Nov 22, 2019

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Hi there,

Sorry to hear about the error in Photoshop Elements 2020, could you please let us know the operating system you're working on?

Where are the files stored Local drive or External/Network?

Could you try moving the files to the local drive and then try opening them into Photoshop Elements?

Regards,
Sahil


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Nov 22, 2019 0
nisachde LATEST
Adobe Employee ,
Nov 24, 2019

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Hi,

 

Do you have any anti virus like, Avast installed on your system. Can you please uninstall anti virus, launch Organizer again and open the file.

 

Let me know if that solves your issue or not.

 

Regards,

Nidhi

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Nov 24, 2019 0