Copy link to clipboard
Copied
I recently bought my first iMac and PSE2020 to go with it having used PSE on PCs very happily since PSE3. When trying to open images (RAW & jpeg) from the Photos Library (containly thousands of photos) I get the error message "Could not complete the request because Photoshop Elements does not recognise this type of file".
It may be relevant that the Photos library disappeared a short while after download but was recovered.
Also I did manage to access a couple of RAW files before this problem occurred, but instead of opening as .CR2 files as in the past, they opened as fullsizeoutput_24e0.jpeg. I am completely mystified.
{Thread renamed by moderator}
The problem appears to be with the Photos app on the iMac. I have removed all photos from this app and re-loaded them elsewhere in Finder. Bingo, problem solved.
Copy link to clipboard
Copied
Hi Rob,
That shouldn't be happening, could you please have a look at this article and let us know if it helps? https://helpx.adobe.com/in/camera-raw/kb/troubleshoot-camera-raw-photoshop-photoshop.html
Regards,
Sahil
Copy link to clipboard
Copied
Copy link to clipboard
Copied
The problem appears to be with the Photos app on the iMac. I have removed all photos from this app and re-loaded them elsewhere in Finder. Bingo, problem solved.