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"The stored printer information is not compatible with this printer" Photoshop Elements 12

New Here ,
Jul 22, 2019

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Hi  I purchased a new printer to replace my old one that failed.  New when I try to print from element 12 I get a message saying the stored printer information is not compatible with this printer, unable to print.

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Correct answer by Greg_S. | Adobe Community Professional

Try deleting the preferences file.  See this FAQ.

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"The stored printer information is not compatible with this printer" Photoshop Elements 12

New Here ,
Jul 22, 2019

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Hi  I purchased a new printer to replace my old one that failed.  New when I try to print from element 12 I get a message saying the stored printer information is not compatible with this printer, unable to print.

{Thread modified by moderator}

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Correct answer by Greg_S. | Adobe Community Professional

Try deleting the preferences file.  See this FAQ.

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Jul 22, 2019 0
Adobe Employee ,
Jul 22, 2019

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Moved to Photoshop Elements

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Jul 22, 2019 0
Adobe Employee ,
Jul 22, 2019

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Hi there,

That should not be happening, let us help make this right.


As you're getting the print error in Photoshop Elements 12, could you please try choosing "print" while holding the spacebar; this discards any saved values. Also, make sure the correct printer it set as default.

Let us know if it helps.
Regards,
Sahil

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Jul 22, 2019 0
New Here ,
Jul 22, 2019

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Hi thanks but when I hold space bar and print nothing happens.  If I purchased a newer version of element would that solve my problem

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Jul 22, 2019 0
Adobe Community Professional ,
Jul 22, 2019

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Try a different printer driver.

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Jul 22, 2019 0
Greg_S. LATEST
Adobe Community Professional ,
Jul 22, 2019

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CapturedMemories  wrote

If I purchased a newer version of element would that solve my problem

You can download a free trial to see if it solves your problem.

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Jul 22, 2019 0
Adobe Community Professional ,
Jul 22, 2019

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Try deleting the preferences file.  See this FAQ.

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Jul 22, 2019 0