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"trial" for Elements 2019

New Here ,
Nov 21, 2019

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Today I attempted to go into Elements 2019 in order to edit some phootographs. An icon appeared wanting me to "trial" the program. I could not get around this icon to get into the program. I purchased Elements 2019 11 months ago and so am wondering why I am being forced to trial it. In order to get into the program I have already purchased I finally relented and pushed the icon. At that point I was in my program and had access to my pictures. 

 

I have tried to contact Adobe (via computer x2 for a total of 40 minutes with noone to help me and via telephone - I was on hold for exactly 1 HR and 48 MINUTES with no answer).  Should I just ignore this "trial" thing as Adobe has a record of me purchasing the program (I checked my records on the ADOBE website and the transaction is listed there). As nobody from Adobe will talk with me I am uncertain what to do.

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"trial" for Elements 2019

New Here ,
Nov 21, 2019

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Today I attempted to go into Elements 2019 in order to edit some phootographs. An icon appeared wanting me to "trial" the program. I could not get around this icon to get into the program. I purchased Elements 2019 11 months ago and so am wondering why I am being forced to trial it. In order to get into the program I have already purchased I finally relented and pushed the icon. At that point I was in my program and had access to my pictures. 

 

I have tried to contact Adobe (via computer x2 for a total of 40 minutes with noone to help me and via telephone - I was on hold for exactly 1 HR and 48 MINUTES with no answer).  Should I just ignore this "trial" thing as Adobe has a record of me purchasing the program (I checked my records on the ADOBE website and the transaction is listed there). As nobody from Adobe will talk with me I am uncertain what to do.

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Problem or error

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26

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Nov 21, 2019 0
Peru Bob LATEST
Adobe Community Professional ,
Nov 21, 2019

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In the Editor menu go to Help > Sign in or Help > Actvate and sign in or activate. .  You may have to enter your serial number.

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Nov 21, 2019 0