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"Your computer seems to be offline" when trying to run Photoshop Elements 14

New Here ,
Jan 02, 2016

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Hi, I've successfully downloaded from the Adobe site a trial of Photoshop Elements 14, but when I try to run it, I'm told "your computer seems to be offline, causing a connection error. An internet connection is required." Clearly I have a connection or couldn't have downloaded the software! Can anyone tell my why it thinks I don't have an internet connection, and how can I get the download to run? Cheers.

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Correct answer by kglad | Adobe Community Professional

check your hosts file. 

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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"Your computer seems to be offline" when trying to run Photoshop Elements 14

New Here ,
Jan 02, 2016

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Hi, I've successfully downloaded from the Adobe site a trial of Photoshop Elements 14, but when I try to run it, I'm told "your computer seems to be offline, causing a connection error. An internet connection is required." Clearly I have a connection or couldn't have downloaded the software! Can anyone tell my why it thinks I don't have an internet connection, and how can I get the download to run? Cheers.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

check your hosts file. 

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Jan 02, 2016 0
Adobe Community Professional ,
Jan 02, 2016

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check your hosts file. 

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Jan 02, 2016 1
cheyrn LATEST
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Aug 02, 2020

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My hosts file has no entries. Any other ideas?

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Aug 02, 2020 0