Rainbow Wheel while opening Photoshop Elements 2019

[np murphy]

I have recently installed Photoshop Elements 2019 on a new MacBook. When I go to do anything I keep getting the spinning rainbow wheel. It eventually goes but should it take so long to load up?

Message was edited by: Akash Sharma

[Akash Sharma]

Hi Npmurphy,

Sorry that you're getting a spinning rainbow wheel while using Photoshop Elements 2019. That shouldn't be happening, let us help make this right.

Could you please take a look at this steps mentioned in this article Troubleshoot system errors, freezes, and crashes in Photoshop Elements ​and let us know if that helps?

Thanks,

Akash

[np murphy]

Hi Akash,

Thank you for replying I have tried to follow the instructions on the

troubleshooting page but without success!

I have checked the requirements and the updates and they all seem to be ok.

However, when I get to No. 3 - re-create the Elements Organizer Preference

File and get as far as the App Support I can't find Adobe Elements

Organizer!!

I have tried closing down everything and then opening the programme again

but I still have the spinning ball!

I would not be very good at all of this so any help would be great.

I have also checked the Security and Privacy for Accessibility.

Many thanks,

Noel

On Mon, Aug 12, 2019 at 11:36 AM Akash Sharma <forums_noreply@adobe.com>

[99jon]

Hi Noel

Try trashing the saved prefs manually.

Quit Elements (if running)

Launch Finder and go to your user Library

Hold down Alt and on the menu click Go to choose Library

Go to preferences and trash the following files & folders:

com.adobe.PhotoshopElements.plist

Adobe Photoshop Elements 17 Paths

Adobe Photoshop Elements 17 Settings

com.Adobe.Elements Organizer.17.0.plist

com.adobe.ElementsOrganizer175.plist

Re-launch Elements

N.B. Apple hides the user Library which will appear automatically in the Go menu when holding down the Option (Alt) key.

[np murphy]

I'm afraid I must be very stupid but when I went in to that folder I

couldn't find Photoshop Elements at all! Sorry!

[99jon]

How did you originally install?

From the App store or

From an Adobe download link?

[np murphy]

Hi thanks for getting back to me but It was my daughter who bought and

installed it for me. I'll check with her later and get back to you on this

tomorrow.

Thanks for you help.

Noel