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Re: Updated Photoshop Elements 2020 won't open on mac OS Catalina as it keeps showing a blank screen

New Here ,
Oct 05, 2020

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Hello. I have a similar problem. I am on Mac (Catalina). When I open Photoshop Elements 2020 I just get a blank white screen. This happened twice already in the last month and only uninstalling and reinstalling seems to fix it. As this is the 3rd time, I thought I'd try here. I have tried the Option+Command+Shift. Nothing. 

I can see a basic menu. I've attached a screen shot. 

Can you help?

 

Screenshot 2020-10-05 at 15.52.10.png

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Crash or freeze, Mac, Problem or error

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Re: Updated Photoshop Elements 2020 won't open on mac OS Catalina as it keeps showing a blank screen

New Here ,
Oct 05, 2020

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Hello. I have a similar problem. I am on Mac (Catalina). When I open Photoshop Elements 2020 I just get a blank white screen. This happened twice already in the last month and only uninstalling and reinstalling seems to fix it. As this is the 3rd time, I thought I'd try here. I have tried the Option+Command+Shift. Nothing. 

I can see a basic menu. I've attached a screen shot. 

Can you help?

 

Screenshot 2020-10-05 at 15.52.10.png

TOPICS
Crash or freeze, Mac, Problem or error

Views

23

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Oct 05, 2020 0
Adobe Employee ,
Oct 07, 2020

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Hi there,

 

Sorry that you cannot launch Photoshop Elements 2020 on your Mac running macOS Catalina as you keep getting a blank screen.

 

Would you mind checking the troubleshooting steps mentioned in this article https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html and let us know if that helps?

 

Thanks,

Akash

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