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I PURCHASED PHOTO SHOP ELEMENTS 2020 A WEEK AGO AND I KEEP GETTING AN ERROR MESSAGE. IT STATES THAT THE CODE IS NOT ACTIVE. HOWEVER AFTER CONTACTING THE RETAILER, IT HAS INDEED BEEN ACTIVEATED PLEASE HELP!!!
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You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede....
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ALL CAPS is considered shouting. Please don't shout at forum volunteers. It comes across as rude and obnoxious. Nobody will reply to you.
Who sold you the redemption code? I really think that's who you need to talk to. Keep in mind that a redemption code is not the same as a product serial number.