REDEPTION CODE NOT ACTIVE

New Here ,
Apr 06, 2020 Apr 06, 2020

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I PURCHASED PHOTO SHOP ELEMENTS 2020 A WEEK AGO AND I KEEP GETTING AN ERROR MESSAGE. IT STATES THAT THE CODE IS NOT ACTIVE. HOWEVER AFTER CONTACTING THE RETAILER, IT HAS INDEED BEEN ACTIVEATED PLEASE HELP!!!

 

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Adobe Community Professional ,
Apr 06, 2020 Apr 06, 2020

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Adobe Community Professional ,
Apr 06, 2020 Apr 06, 2020

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ALL CAPS is considered shouting.  Please don't shout at forum volunteers.  It comes across as rude and obnoxious.  Nobody will reply to you.

 

Who sold you the redemption code?  I really think that's who you need to talk to. Keep in mind that a redemption code is not the same as a product serial number.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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