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I PURCHASED PHOTO SHOP ELEMENTS 2020 A WEEK AGO AND I KEEP GETTING AN ERROR MESSAGE. IT STATES THAT THE CODE IS NOT ACTIVE. HOWEVER AFTER CONTACTING THE RETAILER, IT HAS INDEED BEEN ACTIVEATED PLEASE HELP!!!
You will need to go to Adobe Customer Service for that:https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede....
ALL CAPS is considered shouting. Please don't shout at forum volunteers. It comes across as rude and obnoxious. Nobody will reply to you.
Who sold you the redemption code? I really think that's who you need to talk to. Keep in mind that a redemption code is not the same as a product serial number.