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Reinstall photos from back up

New Here ,
Jan 16, 2019

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Had to install a new hard drive so before doing so chose the back up option in elements 13 and it did the back up. After reinstalling my elements program want to retrieve my old catalogs and will not allow me to choose the restore option. All the files are on a external drive.

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Reinstall photos from back up

New Here ,
Jan 16, 2019

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Had to install a new hard drive so before doing so chose the back up option in elements 13 and it did the back up. After reinstalling my elements program want to retrieve my old catalogs and will not allow me to choose the restore option. All the files are on a external drive.

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Jan 16, 2019 0
Adobe Community Professional ,
Jan 16, 2019

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Can you explain what you mean.  Is the File>Restore Catalog choice greyed out?  Or are you unable to find the backup file through the Browse dialog?

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Jan 16, 2019 0
New Here ,
Jan 16, 2019

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its is greyed out so it will not allow selection.....thank you for your help

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Jan 16, 2019 0
Adobe Community Professional ,
Jan 16, 2019

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What OS are you using?

Have you imported any media into a newly created catalog in your new installation?

Is the Backup option available?
Is your old internal hard drive still working on your computer or is the new drive a replacement?

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Jan 16, 2019 0
New Here ,
Jan 16, 2019

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I am using windows 10 and no I have not put any photos into elements as yet. The back up option is not available will load some photos and see what that does. The back up data is on an external drive as I had to install a new hard drive

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Jan 16, 2019 0
New Here ,
Jan 16, 2019

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Bot it to work once I loaded a couple of photos it allowed me to reinstall my back up thank you very much for your help.

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Jan 16, 2019 0
Greg_S. LATEST
Adobe Community Professional ,
Jan 16, 2019

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Not sure I did anything, but hopefully I put you on the right track. 

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Jan 16, 2019 0