Reinstalling Photoshop [Elements] 2019 on new laptop

New Here ,
Dec 28, 2020 Dec 28, 2020

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I use Adobe Photoshop 2019. Have one license on a desktop computer, and had the other on a laptop.

 

Recently got a new laptop and passed on the old laptop to a friend after uninstalling all my programs, files, etc including Photoshop and resetting. Am now trying to install the other licence on my new laptop. 

 

However, the link on the installation disk now only facilitates download of the 2020 or 2021 version. I tried using the CD instead, but received the error message in the attached photograph. 

 

I may have erroneously deactivated/uninstalled it from my previous laptop. Online troubleshooting states that 'We can help you deactivate your app from your old device. Make sure that you have your serial number or Adobe ID handy, and then contact us.' I would like to do so, but cannot find a point of contact.

 

Any help much appreciated!Screenshot (1).png

TOPICS
Download and install, How to, Problem or error, Windows

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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»However, the link on the installation disk now only facilitates download of the 2020 or 2021 version. I tried using the CD instead, but received the error message in the attached photograph.«

What CD? Photoshop has not been distributed on CD by Adobe for a long time. 

As far as I know the Creative Cloud application is not intended to provide older full versions than the one immediately previous to the current one. 

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New Here ,
Dec 28, 2020 Dec 28, 2020

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I have a physical installation disk (two actually, one for Mac and one for windows) which I used to install it on the desktop computer. Bought it in 2018. When I tried to use it to install on my new laptop, received the error message and thought it might be because the licence on my old laptop has not been deactivated properly. 

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Do you know if Adobe's live chat function is currently not accessible due to the holidays? Have used it previously to resolve something, but can't seem to find it now. Thanks!

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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Your screenshot shows are trying to install Photoshop Elements not Photoshop. I will move your post to the Photoshop Elements forum.

 

Dave

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