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Saved edited image blank

New Here ,
May 12, 2019

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Many times I have resized an image in Ps elements and saved as a copy in my MS pictures folder.

This time What happens is I get a blank "image", with the correct title, and when I click on properties, I can see the size , date etc.  But no image.

I did this just 2 wks ago without any problems.  Related to MS update?

How do I fix this?

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Saved edited image blank

New Here ,
May 12, 2019

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Many times I have resized an image in Ps elements and saved as a copy in my MS pictures folder.

This time What happens is I get a blank "image", with the correct title, and when I click on properties, I can see the size , date etc.  But no image.

I did this just 2 wks ago without any problems.  Related to MS update?

How do I fix this?

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May 12, 2019 0
Adobe Community Professional ,
May 12, 2019

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What format are you saving as?  If you are saving as a PSD file, you will not be able to see a preview thumbnail in Windows File Explorer.  If you double-click on the blank image, does it open correctly in Photoshop Elements Editor?

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May 12, 2019 0
New Here ,
May 13, 2019

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Greg, I use photoshop editor to resize my image, then 'save as' a jgp in my Pictures folder.  I've never had a problem till this last MS update.  The blank image when clicked on, is still blank in Pictures folder.  I can click on properties of the 'blank' image and get the size date etc., but no image is there.

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May 13, 2019 0
Adobe Community Professional ,
May 13, 2019

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loisannek83300085  wrote

Greg, I use photoshop editor to resize my image, then 'save as' a jgp in my Pictures folder.  I've never had a problem till this last MS update.  The blank image when clicked on, is still blank in Pictures folder.  I can click on properties of the 'blank' image and get the size date etc., but no image is there.

But what happens if you double click on the file.  Does the image open correctly in the Photoshop Elements editor?  Can you give us a screenshot of what you are seeing. 

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May 13, 2019 0
New Here ,
May 15, 2019

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Greg, here are photos of the problem I'm having...starting with the edited

image, showing you how I saved it, and then the blank image next to the

original image

ideas why?

Loisanne

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May 15, 2019 0
Peru Bob LATEST
Adobe Community Professional ,
May 15, 2019

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No photos are attached. You can't attach photos from email or a phone.

Please see here:

FAQ: How do I capture and post a screen shot or video?

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May 15, 2019 0
Adobe Community Professional ,
May 12, 2019

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I use this to have psd thumbnails in windows:

MysticThumbs - Image thumbnails for Windows Explorer.

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May 12, 2019 0
Adobe Employee ,
May 14, 2019

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Hello,

It would be helpful if you could share the OS details and the version of Elements with which you're facing this issue.

Thanks,

Medha

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May 14, 2019 0