Highlighted

Serial Number Invalid

New Here ,
Jul 26, 2020

Copy link to clipboard

Copied

I am so frustrated with Adobe right now! I have just been on a chat for a hour with Nandini. My PS Elements would not open today and said my serial number is invalid. I have been using this app since I purchased it from ADOBE in April 2020. Why would my serial number be invalid?! She confirmed I did have a valid copy of the app as I had purchased it thought the Adobe site in April. Then she tried to help me. But when her solutions did not work. She ended the chat without telling me and said Adobe would contact me by email. WHAT KIND OF SERVICE IS THAT?!!!!!

Adobe Community Professional
Correct answer by hatstead | Adobe Community Professional

I would call again and chances are that you may reach another functionary.

800-833-6687

TOPICS
Mac, Problem or error

Views

74

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Serial Number Invalid

New Here ,
Jul 26, 2020

Copy link to clipboard

Copied

I am so frustrated with Adobe right now! I have just been on a chat for a hour with Nandini. My PS Elements would not open today and said my serial number is invalid. I have been using this app since I purchased it from ADOBE in April 2020. Why would my serial number be invalid?! She confirmed I did have a valid copy of the app as I had purchased it thought the Adobe site in April. Then she tried to help me. But when her solutions did not work. She ended the chat without telling me and said Adobe would contact me by email. WHAT KIND OF SERVICE IS THAT?!!!!!

Adobe Community Professional
Correct answer by hatstead | Adobe Community Professional

I would call again and chances are that you may reach another functionary.

800-833-6687

TOPICS
Mac, Problem or error

Views

75

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 26, 2020 0
LEGEND ,
Jul 27, 2020

Copy link to clipboard

Copied

Log-in to your Adobe account to check plans and products. You should also be able to check your serial number. Try copying it (Ctrl+C) and to activate PSE click into the first serial number box and press Ctrl+V

My Account

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 27, 2020 1
New Here ,
Jul 27, 2020

Copy link to clipboard

Copied

I did. No luck. Going to call the 800 number.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 27, 2020 0
Adobe Community Professional ,
Jul 27, 2020

Copy link to clipboard

Copied

I would call again and chances are that you may reach another functionary.

800-833-6687

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 27, 2020 0
New Here ,
Jul 27, 2020

Copy link to clipboard

Copied

Thank you! I am going to try this. I was not even able to find a number yesterday so big thanks for supplying me with one.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 27, 2020 0