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Sign in error. Won't allow me into the program

New Here ,
Jun 09, 2020

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Hi there,

 

I have recently got a new Mac laptop and transferred everything across. But when I try open Elements 2020, it wants me to sign in first. I enter my details, it verifies me, but then loads the sign in screen again. I have tried as much as I know how to, and its so frustrsting that you can't get hold of an actual human to assist. 

 

Does anyone know what the problem may be?

 

Thanks so much 🙂

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Bug, Mac, Problem or error

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Sign in error. Won't allow me into the program

New Here ,
Jun 09, 2020

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Hi there,

 

I have recently got a new Mac laptop and transferred everything across. But when I try open Elements 2020, it wants me to sign in first. I enter my details, it verifies me, but then loads the sign in screen again. I have tried as much as I know how to, and its so frustrsting that you can't get hold of an actual human to assist. 

 

Does anyone know what the problem may be?

 

Thanks so much 🙂

TOPICS
Bug, Mac, Problem or error

Views

216

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 09, 2020 0
LEGEND ,
Jun 09, 2020

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What do you mean “transferred everything across”

Did you install PSE 2020 from your original download?

If not download from this link, install and update.

https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

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Jun 09, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Jun 09, 2020

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As 99jon said, migration doesn't work for Adobe apps.  Uninstall and reinstall.

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Jun 09, 2020 0