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Hi.. just got photoshop elements 2020. In creating a slideshow, the preview screen is "black". Music plays while screen is black. When stopped, pictures in slide show appear???
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In Edit>Preferences>General (Ctrl+K) try enabling Use Graphics Processor for Video Playback. (Or if it is already enabled, uncheck it). If that doesn't work, do you have two graphics cards on your machine - the integrated graphics from an Intel CPU and a separate GPU. If so, you should disable one of them. Try the integrated graphics first.