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Some files appear broken in the PSE 2018 Organiser

New Here ,
Jan 29, 2019

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When I import files that came to me by WhatsApp, many (but not all) of them appear broken after I import them into the PSE 2018 Organiser. I was once shown how to solve this but I have now forgotten the method!! Please can anyone remind me? Thanks

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Correct answer by MichelBParis | Adobe Community Professional

davidp25044865  wrote

When I import files that came to me by WhatsApp, many (but not all) of them appear broken after I import them into the PSE 2018 Organiser. I was once shown how to solve this but I have now forgotten the method!! Please can anyone remind me? Thanks

It's a known issue with WhatsApp.

They include  some custom fields in the exif metadata header that Adobe does not consider as compliant with exif standards.

The workaround is to open the jpeg in one of the free basic editing softwares in your computer and to save them again. Those softwares ignore the metadata and the resulting jpeg can be opened by Elements.

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Some files appear broken in the PSE 2018 Organiser

New Here ,
Jan 29, 2019

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When I import files that came to me by WhatsApp, many (but not all) of them appear broken after I import them into the PSE 2018 Organiser. I was once shown how to solve this but I have now forgotten the method!! Please can anyone remind me? Thanks

Adobe Community Professional
Correct answer by MichelBParis | Adobe Community Professional

davidp25044865  wrote

When I import files that came to me by WhatsApp, many (but not all) of them appear broken after I import them into the PSE 2018 Organiser. I was once shown how to solve this but I have now forgotten the method!! Please can anyone remind me? Thanks

It's a known issue with WhatsApp.

They include  some custom fields in the exif metadata header that Adobe does not consider as compliant with exif standards.

The workaround is to open the jpeg in one of the free basic editing softwares in your computer and to save them again. Those softwares ignore the metadata and the resulting jpeg can be opened by Elements.

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Jan 29, 2019 0
Adobe Community Professional ,
Jan 29, 2019

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davidp25044865  wrote

When I import files that came to me by WhatsApp, many (but not all) of them appear broken after I import them into the PSE 2018 Organiser. I was once shown how to solve this but I have now forgotten the method!! Please can anyone remind me? Thanks

It's a known issue with WhatsApp.

They include  some custom fields in the exif metadata header that Adobe does not consider as compliant with exif standards.

The workaround is to open the jpeg in one of the free basic editing softwares in your computer and to save them again. Those softwares ignore the metadata and the resulting jpeg can be opened by Elements.

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Jan 29, 2019 2
New Here ,
Jan 30, 2019

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Many thanks Michel,

I will give it a try

David

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Jan 30, 2019 0
New Here ,
Jan 31, 2019

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Many thanks Michel,

Your suggestion worked. I am very pleased thanks. I opened them using ‘Paint’. I had to do it one by one as I cold not find a method for doing them in bulk.

David

Sent from Mail for Windows 10

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Jan 31, 2019 0