Some items could not be insalled successfully?

Report · Feb 19, 2018

A couple of days ago I purchased Photoshop Elements 2018 and attempted to install it on my Windows 10 Pro build 16299 system. The installation progressed well and eventually I was asked to insert my serial number. This too went well until I received this message: -

Since the message referred to an "error summary" then I selected that but was told "Your file was not found. It may have been removed or deleted". Despite this messages, I opened up the software but Windows 10 then created this error report: -

Source

AAM Updates Notifier Application

Summary

Stopped working

Date

‎19/‎02/‎2018 13:41

Status

Report sent

Description

Faulting Application Path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: AAM Updates Notifier.exe

Application Version: 9.0.0.281

Application Timestamp: 5776ade0

Fault Module Name: UpdaterCore.dll

Fault Module Version: 9.0.0.30

Fault Module Timestamp: 5773799f

Exception Code: c0000005

Exception Offset: 0006287e

OS Version: 10.0.16299.2.0.0.256.48

Locale ID: 2057

Additional Information 1: 2beb

Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46

Additional Information 3: 3ad0

Additional Information 4: 3ad0e9f4486e91d86927e4a71227ee49

I have tried uninstalling and reinstalling but the problem persists.

Can anyone please help me to resolve this problem?

Report · Jun 05, 2018

HW: Gigabyte Aero 14 laptop, Intel Core I7-8750H, Intel UHD Graphics 630, Driver: 24.20.100.6025, Intel Video BIOS, NVIDIA GEFORCE GTX 1050, 16 GB RAM (powerful laptop selected to run Photoshop fast)

OS: Windows Home Version 1803 Build 17134.81

Trying to install

PhotoshopElements_2018_LS30_win64.exe File version 1.0.5.1 Product Version 1.02

Error report:

Exit Code: 6

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 6 error(s)

----------- Payload: Microsoft Visual C++ 2017 Redistributable Package (x64) 14.10.25017.0 {636D196A-789E-455D-825E-5FA79F670001} -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer vc_redist.x64.exe failed with exit code: 1638

ERROR: Failed to install Microsoft Visual C++ 2017 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\peter\Downloads\entzip\PSE 2018\payloads\Microsoft VC 2017 Redist (x64)\vc_redist.x64.exe", or download and install the latest Microsoft Visual C++ 2017 Redistributable Package (x64) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2017 Redistributable Package (x86) 14.10.25017.0 {636D196A-789E-455D-825E-5FA79F670000} -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer vc_redist.x86.exe failed with exit code: 1638

ERROR: Failed to install Microsoft Visual C++ 2017 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\peter\Downloads\entzip\PSE 2018\payloads\Microsoft VC 2017 Redist (x86)\vc_redist.x86.exe", or download and install the latest Microsoft Visual C++ 2017 Redistributable Package (x86) from Microsoft website - www.microsoft.com

-------------------------------------------------------------------------------------

System Requirements

Double clicking as instructed above results in the following error log:

[30D4:330C][2018-06-05T22:08:47]i001: Burn v3.7.3813.0, Windows v10.0 (Build 17134: Service Pack 0), path: C:\Users\peter\Downloads\entzip\PSE 2018\payloads\Microsoft VC 2017 Redist (x64)\vc_redist.x64.exe, cmdline: ''

[30D4:330C][2018-06-05T22:08:47]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\peter\AppData\Local\Temp\dd_vcredist_amd64_20180605220847.log'

[30D4:330C][2018-06-05T22:08:47]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\peter\Downloads\entzip\PSE 2018\payloads\Microsoft VC 2017 Redist (x64)\vc_redist.x64.exe'

[30D4:330C][2018-06-05T22:08:47]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\peter\Downloads\entzip\PSE 2018\payloads\Microsoft VC 2017 Redist (x64)\'

[30D4:330C][2018-06-05T22:08:47]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25017'

[30D4:330C][2018-06-05T22:08:47]i100: Detect begin, 10 packages

[30D4:330C][2018-06-05T22:08:47]i000: Setting version variable 'windows_uCRT_DetectKey' to value '10.0.17134.1'

[30D4:330C][2018-06-05T22:08:47]i000: Setting numeric variable 'windows_uCRT_DetectKeyExists' to value 1

[30D4:330C][2018-06-05T22:08:47]i107: Detected forward compatible bundle: {6c6356fe-cbfa-4944-9bed-a9e99f45cb7a}, type: Upgrade, scope: PerMachine, version: 14.11.25325.0, enabled: No

[30D4:330C][2018-06-05T22:08:47]i102: Detected related bundle: {6c6356fe-cbfa-4944-9bed-a9e99f45cb7a}, type: Upgrade, scope: PerMachine, version: 14.11.25325.0, operation: Downgrade

[30D4:330C][2018-06-05T22:08:47]i108: Detected compatible package: vcRuntimeMinimum_x64, provider: Microsoft.VS.VC_RuntimeMinimumVSU_amd64,v14, installed: {B0037450-526D-3448-A370-CACBD87769A0}, version: 14.11.25325, chained: {8D4F7A6D-6B81-3DC8-9C21-6008E4866727}

[30D4:330C][2018-06-05T22:08:47]i103: Detected related package: {B0037450-526D-3448-A370-CACBD87769A0}, scope: PerMachine, version: 14.11.25325.0, language: 0 operation: Downgrade

[30D4:330C][2018-06-05T22:08:47]i108: Detected compatible package: vcRuntimeAdditional_x64, provider: Microsoft.VS.VC_RuntimeAdditionalVSU_amd64,v14, installed: {B13B3E11-1555-353F-A63A-8933EE104FBD}, version: 14.11.25325, chained: {E512788E-C50B-3858-A4B9-73AD5F3F9E93}

[30D4:330C][2018-06-05T22:08:47]i103: Detected related package: {B13B3E11-1555-353F-A63A-8933EE104FBD}, scope: PerMachine, version: 14.11.25325.0, language: 0 operation: Downgrade

[30D4:330C][2018-06-05T22:08:47]i052: Condition '(VersionNT = v6.3 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[30D4:330C][2018-06-05T22:08:47]i052: Condition '(VersionNT = v6.3 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[30D4:330C][2018-06-05T22:08:47]i052: Condition '(VersionNT = v6.2 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[30D4:330C][2018-06-05T22:08:47]i052: Condition '(VersionNT = v6.2 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[30D4:330C][2018-06-05T22:08:47]i052: Condition '(VersionNT = v6.1 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[30D4:330C][2018-06-05T22:08:47]i052: Condition '(VersionNT = v6.1 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[30D4:330C][2018-06-05T22:08:47]i052: Condition '(VersionNT = v6.0 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[30D4:330C][2018-06-05T22:08:47]i052: Condition '(VersionNT = v6.0 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.

[30D4:330C][2018-06-05T22:08:47]i101: Detected package: vcRuntimeMinimum_x64, state: Obsolete, cached: None

[30D4:330C][2018-06-05T22:08:47]i101: Detected package: vcRuntimeAdditional_x64, state: Obsolete, cached: None

[30D4:330C][2018-06-05T22:08:47]i101: Detected package: Windows81_x86, state: Absent, cached: None

[30D4:330C][2018-06-05T22:08:47]i101: Detected package: Windows81_x64, state: Absent, cached: None

[30D4:330C][2018-06-05T22:08:47]i101: Detected package: Windows8_x86, state: Absent, cached: None

[30D4:330C][2018-06-05T22:08:47]i101: Detected package: Windows8_x64, state: Absent, cached: None

[30D4:330C][2018-06-05T22:08:47]i101: Detected package: Windows7_MSU_x86, state: Absent, cached: None

[30D4:330C][2018-06-05T22:08:47]i101: Detected package: Windows7_MSU_x64, state: Absent, cached: None

[30D4:330C][2018-06-05T22:08:47]i101: Detected package: WindowsVista_MSU_x86, state: Absent, cached: None

[30D4:330C][2018-06-05T22:08:47]i101: Detected package: WindowsVista_MSU_x64, state: Absent, cached: None

[30D4:330C][2018-06-05T22:08:47]i052: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.

[30D4:330C][2018-06-05T22:08:47]i199: Detect complete, result: 0x0

[30D4:32BC][2018-06-05T22:09:01]e000: Error 0x80070666: Cannot install a product when a newer version is installed.

Report · Jun 14, 2018

Dear Vipin, has any solution been found since I posted this? To me, this looks like a design error. PSE should not rely on being able to install a specific version of the VC redistributable. To me, the solution suggested to stank56964767 is at least questionable. Most likely, this library is a shared library. Asking users to switch back to an old version of the libraries means that all kinds of corrections made by MS are discarded. The system might became vulnerable to attacks which MS tried to prevent. One solution might be to enable a private copy of the library for PSE.

Report · Jan 06, 2020

Download adobe creative cloud cleaner, install and run it. That will solve the problem

Adobe Community

Some items could not be insalled successfully?

1 Correct answer