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Sony a6400 --Elements 2019 can't open pictures

New Here ,
Jul 21, 2019 Jul 21, 2019

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Okay, so I have used my old camera -a Sony a6000 3 weeks ago, and was able to transfer images over. ---I shoot everything in RAW format.

Last week, I bought the new Sony a6400 and took 81 pictures a few hours ago.

Upon transferring the a6400 photos to "Adobe Photoshop Elements 2019" it says that the images aren't supported and that I need to update it.
--If it makes any difference, I have a 2015 Macbook Pro 15" running the macOS Mojave 10.14.5

So, I went and found the "Adobe Camera Raw and DNG Converter," and downloaded the LATEST one.

Also, in the "Adobe Creative Cloud" it says I have the most updated version of the DNG Converter.

Let me go over the key details again:
I have a Sony a6400, the lens I am using is the "Sony E 18-135mm F3.5-5.6 OSS" ---which is listed as a supported lenses

I have Adobe Photoshop Elements 2019
I have updated the Adobe Camera Raw converter to the latest.

What else am I supposed to be doing, to be able to use photoshop elements to view my RAW files?


UPDATE:
I downloaded a trial of Adobe Photoshop CC 2019 ---I was able to open the RAW images on that program, but not in the Photoshop Elements

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correct answers 1 Correct answer

Community Expert , Jul 21, 2019 Jul 21, 2019

Unfortunately, photoshop elements 2019 hasn't had a camera raw update since December 2018 ACR 11.1, while the Sony A6400 requires at least camera raw 11.2.1

Cameras supported by Camera Raw

I guess the only choice right now is to use the adobe dng converter to convert the Sony A6400 arw files to dng copies which should then open pse 2019.

Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 11.3

how to use the dng converter

https://helpx.adobe.com/photoshop/using/adobe-dng-converter.html

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Community Expert ,
Jul 21, 2019 Jul 21, 2019

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Unfortunately, photoshop elements 2019 hasn't had a camera raw update since December 2018 ACR 11.1, while the Sony A6400 requires at least camera raw 11.2.1

Cameras supported by Camera Raw

I guess the only choice right now is to use the adobe dng converter to convert the Sony A6400 arw files to dng copies which should then open pse 2019.

Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 11.3

how to use the dng converter

https://helpx.adobe.com/photoshop/using/adobe-dng-converter.html

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New Here ,
Jul 21, 2019 Jul 21, 2019

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So, let me make sure this all makes sense:

I buy Adobe Photoshop 2019 in Spring of 2019... because, it says it is the Adobe Photoshop for 2019... ... ...but it hasn't been updated, since 12/2018?  ---I can't be the only one that is irritated by this.

Thanks for the tip; I tried it out, using the DNG converter, to convert ARWs to DNG,  and it worked fine... ...although it is more work that I feel shouldn't be required.

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