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Spinning wheel cant open PSE19 elements what should i do

New Here ,
Sep 13, 2019

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I forced quit PSE19 because when trying to opn it the spinning wheel went on forever. now when trying to open it, it keeps going on forever, I cant open it. what should i do? Im working on a mac with mojave. i would appreciate any help, because if i go to the app store they tell me its not their problem.

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Spinning wheel cant open PSE19 elements what should i do

New Here ,
Sep 13, 2019

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I forced quit PSE19 because when trying to opn it the spinning wheel went on forever. now when trying to open it, it keeps going on forever, I cant open it. what should i do? Im working on a mac with mojave. i would appreciate any help, because if i go to the app store they tell me its not their problem.

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Sep 13, 2019 0
99jon LATEST
LEGEND ,
Sep 13, 2019

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Try trashing the prefs which is usually necessary after updating OSX.

Quit Elements

Launch Finder and go to your Username >>Library >> Preferences

Send the following files/folders to the trash:

com.adobe.PhotoshopElements.plist

Adobe Photoshop Elements 17 Paths

Adobe Photoshop Elements 17 Settings.

 

The library is hidden in recent versions of OSX. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

 

One other thing to try:

Click System Preferences in the dock and open Security & Privacy

Choose the Privacy tab and the choose Accessibility

Click the lock to unlock (you may be prompted for your Apple system login password)

Then click the plus button

Navigate to:

Macintosh HD >> Applications >> Adobe Photoshop Elements 2019 >> Support Files

Choose (highlight) Adobe Photoshop Elements Editor and click open (or simply add a check-mark if already listed)

 

Re-lock and try the editor again, even if not added to the control list, after closing Security & Privacy

 

 

Try launching Elements again. Let us know if that works

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