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STUNNINGLY INCONSIDERATE

Community Beginner ,
Oct 24, 2019

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Four hours ago I bought (and paid for) ADOBE Photoshop Elements 2000. After downloading an installing could not get it to work.

That kind of thing happens.

After not finding answer on line, called ADOBE tech support. Told to wait for three minutes for next rep. On hold for over half and hour!!!

Hung up, and dialed again, this time when propted, told the recording to please call me when someone was available. When ADOBE did call a while later, and right now, the call-back has me on hold for 28 minutes and 30 seconds (clock still running).

I have used the older version of Photoshop for over a decade, Excellent product. Terrible, awful company to deal with. Avoid if you can.

 

Bart J. Zoltan

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STUNNINGLY INCONSIDERATE

Community Beginner ,
Oct 24, 2019

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Four hours ago I bought (and paid for) ADOBE Photoshop Elements 2000. After downloading an installing could not get it to work.

That kind of thing happens.

After not finding answer on line, called ADOBE tech support. Told to wait for three minutes for next rep. On hold for over half and hour!!!

Hung up, and dialed again, this time when propted, told the recording to please call me when someone was available. When ADOBE did call a while later, and right now, the call-back has me on hold for 28 minutes and 30 seconds (clock still running).

I have used the older version of Photoshop for over a decade, Excellent product. Terrible, awful company to deal with. Avoid if you can.

 

Bart J. Zoltan

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79

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Oct 24, 2019 0
Adobe Community Professional ,
Oct 24, 2019

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If you describe the issues you are having, perhaps somebody on this forum may be able to help.

What is your operating system and computer specs?

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Oct 24, 2019 1
Community Beginner ,
Oct 25, 2019

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Dear Peru -

I just paid over $100 for Adobe software. You offer tech support. That offer is false. I am not quite interested in yout community forum (although I admit it would beat ADOBE tech support. Deliver what you promise!

Bart

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Oct 25, 2019 0
Adobe Community Professional ,
Oct 25, 2019

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Do you realize that anyone reading this forum (not only voluntary helpers) will think that it would have been better to use the trial version first? For other people in need of help:

- always install a free trial version before buying (30 days)

- browse the solutions suggested for similar issues in the search tool or on the Web.

- ask other members ("they beat Adobe" )

- as a last resort, ask Adobe, but don't expect to get expert help quickly by phone. The 'chat' option is much better, especially if like me English is not your native language. You are speaking with India.

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Oct 25, 2019 1
Community Beginner ,
Oct 25, 2019

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Thank you.  Excellent advice.

Bart

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Oct 25, 2019 1
LEGEND ,
Oct 25, 2019

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Hi Bart, you are not talking to Adobe. This user to user community exists because fellow customers volunteer to share their knowledge with one another. You don’t say why the software is not working, what exactly is happening or whether you are seeing any error messages.

 

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Oct 25, 2019 1