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Surface Detach and Auto Creations 2020

Community Beginner ,
Oct 07, 2019

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When I started Adobe Photoshop Elements 2020, auto Creations was started in the background and this had a strange effect on my Surface Book 2 laptop. The software detach button showed action was required, and when I clicked on the button I saw that there was an outstanding issue with AutoCreations, and I could not detach my screen using either the software or hardware buttons. Once I killed the process "Adobe Auto Creations", everything went back to normal. Have had to turn off all auto creations content in Adobe Organizer, otherwise I got the problem every time I start PhotoShop. Has anyone got any ideas?

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Surface Detach and Auto Creations 2020

Community Beginner ,
Oct 07, 2019

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When I started Adobe Photoshop Elements 2020, auto Creations was started in the background and this had a strange effect on my Surface Book 2 laptop. The software detach button showed action was required, and when I clicked on the button I saw that there was an outstanding issue with AutoCreations, and I could not detach my screen using either the software or hardware buttons. Once I killed the process "Adobe Auto Creations", everything went back to normal. Have had to turn off all auto creations content in Adobe Organizer, otherwise I got the problem every time I start PhotoShop. Has anyone got any ideas?

General view of errorGeneral view of errorView after clicking on iconView after clicking on icon

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Oct 07, 2019 0
Adobe Community Professional ,
Oct 07, 2019

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Adobe Photoshop 2020 is not released yet. If you are a part of the beta testing you should be posting on that forum not here.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Oct 07, 2019 0
Community Beginner ,
Oct 07, 2019

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Hmm, well, OK yes its Photoshop elements, and I run Windows 10

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Oct 07, 2019 0
Adobe Community Professional ,
Oct 07, 2019

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If you meant Adobe Elements 2020, what OS are you running on your Surface 2?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Oct 07, 2019 0
Community Beginner ,
Oct 07, 2019

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Sorry about that - I use Windows 10 Pro

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Oct 07, 2019 0
Adobe Community Professional ,
Oct 07, 2019

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Moved to Photoshop Elements forum. 

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Oct 07, 2019 0
Adobe Community Professional ,
Oct 07, 2019

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I have no idea how the Surface Detach operates.  All I can tell you is that the Elements Auto Creations 2020 process can take up a lot of CPU cycles.  This process governs several actions in the program.  I'm assuming that you have turned off all Media Analysis boxes in Preferences and, when you do, your problem (a popup message?) is resolved.  If you can give us more detail about exactly what you want to do, I can perhaps report this to the appropriate Adobe staff.  A screenshot of the message would be helpful.

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Oct 07, 2019 0
Community Beginner ,
Oct 09, 2019

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Hi, thanks for your response. Once I turn off all Media Analysis boxes in Preferences I don't see the problem any more. Thanks for your assistance with this issue

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Oct 09, 2019 0
Adobe Employee ,
Oct 08, 2019

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Hello,

We apologise for the inconvenience you had to face. Could you please share the screenshots/screen recording of this issue? This would help us in addressing your concern in a better manner.

Thanks,

Medha

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Oct 08, 2019 0
Community Beginner ,
Oct 09, 2019

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Hi, Apologies for not getting back to you sooner, am attaching some screenshots now

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Oct 09, 2019 0
Community Beginner ,
Oct 09, 2019

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Hi, thanks for your response, but the process Elements Auto Creation remains on my system even when I shutdown all Photoshop Elements programs.

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Oct 09, 2019 0