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I have a new computer Windows 10 and downloaded Elements 2019. In Organizer I can see the images full size. Once I zoom down slightly to display more than 12 then I get only the hourglass thumbnail image. I have some clusters of images that are ok then more of the hourglass ones and this continues through all images.
I have tried Optimize. I get "An error occurred while attemption to optimize the Catalog"
I have tried Repair. I get "Errors were found in the Thumbail cache. Would you like to remove the cache? It will be rebuilt in the background the next time you open this catalog"
Next I tried to rename the existing cache to " thumb.5_old.cache" as advised on another post. I got an error response saying "Action cannot be completed because the File is open in Elements Auto Creations 2019. Close the file and try again."
However, I had previously turned off Auto Creations and it states that on the initial PSE2019 screen.
Am very frustrated..... If I open the images at just less than full size the thumbnails seem to turn from hourglass to image but ONLY if I manually move down on the images displayed. I don't have 10 years to sit and do that............
What is going on with this version of PSE? Anyone know how I fix this?
Many thanks.
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Fixed now - connected through online chat with a rep called Neeraj. He accessed remotely and went into the operating files and did a great job. Have no idea what was causing it but now working.