Thumbnails greyed out

Explorer ,
Dec 10, 2019 Dec 10, 2019

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PSE 18.0.0.0 on Win 10

On the People tab, all thumnails are greyed out, both for Named and UnNamed people. Mouse hovering over the thumbnail stacks doesn't do anything, I don't see a profile picture. When I click into one of the stacks, I see all non-greyed faces in that stack. Returning now to the overall People view and hovering with the mouse over the stacks, I do see all profile pictures, not only the one from the stack that I just went into.

Any help would be appreciated!

Rik

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Organizer, Problem or error

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Adobe Employee ,
Dec 11, 2019 Dec 11, 2019

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Hi,

 

How many media items you have in your catalog? What is the number of face stacks in People view? It seems you do see all the profile pictures now, so depending upon your catalog size, profile pictures are perhaps taking time to get loaded.

Also, is this a converted or a restored catalog from a backup?

 

Thanks!

 

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Explorer ,
Dec 14, 2019 Dec 14, 2019

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Hi Somya,

There are almost 50k pictures in my catalog. If my memory serves me right, this is a resored catalog.

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Explorer ,
Dec 14, 2019 Dec 14, 2019

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I might add (though I don't know whether it's relevant) that PSE takes 2 min to switch from the Media tab to the People tab. 

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Explorer ,
Jan 01, 2020 Jan 01, 2020

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I only see a profile picture on the People tab if I hover with the mouse over its stack, If I move the mouse, the picture disappears. The number of named stacks is 699, the number of unnamed stacks is 126.

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Explorer ,
Jan 20, 2020 Jan 20, 2020

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I did delete thumbs.5.cache, but that didn't make any difference.

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