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Too many activations

New Here ,
Sep 25, 2020

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Hi,

I have a licence for the following products:
> Adobe Photoshop Elements 14
> Adobe Premiere Elements 14

Unfortunately I am unable to activate these due to the following error:
"The serial number is already in use by the maximum allowed computers. You need to deactivate another computer to use this product."

I have checked the self help and come across the following:
Link: https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

Stated is: 1. Can't access your old computer? If you can't access your previous computer (for example, you reformatted the hard drive or lost the computer), don't worry. We can help you deactivate your app from your old device. Make sure that you have your serial number or Adobe ID handy, and then contact us.

I have attempted the "Contact us" option but keep going round in a loop looking for the support ticket page. So this is my next best option.

I wish where possible for all current activations to be removed/deauthorize to them allow me to install both without issues.

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Download and install, Problem or error

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Too many activations

New Here ,
Sep 25, 2020

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Hi,

I have a licence for the following products:
> Adobe Photoshop Elements 14
> Adobe Premiere Elements 14

Unfortunately I am unable to activate these due to the following error:
"The serial number is already in use by the maximum allowed computers. You need to deactivate another computer to use this product."

I have checked the self help and come across the following:
Link: https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

Stated is: 1. Can't access your old computer? If you can't access your previous computer (for example, you reformatted the hard drive or lost the computer), don't worry. We can help you deactivate your app from your old device. Make sure that you have your serial number or Adobe ID handy, and then contact us.

I have attempted the "Contact us" option but keep going round in a loop looking for the support ticket page. So this is my next best option.

I wish where possible for all current activations to be removed/deauthorize to them allow me to install both without issues.

TOPICS
Download and install, Problem or error

Views

69

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Sep 25, 2020 0
Adobe Community Professional ,
Sep 25, 2020

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Sep 25, 2020 0
New Here ,
Sep 26, 2020

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Hi, thank you for the quick responce. 

I have just used your linkd but i do not get the Chat icon. See image below. 

No chat on support page.PNG

I also did a search for live chat, support chat and agent chat but seem to get to a page with a broken link that leads to a "404 page not found" 

Link: https://helpx.adobe.com/search-results.html?q=live%20chat&facets_fields=%5B%22applicable_products%22...


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Sep 26, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Sep 26, 2020

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I tried the link again:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

and I did get the icon to click on chat:

click.png

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Sep 26, 2020 0