Topaz DeNoise plugin stopped working in PSE2021

Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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Hi all.

I was using Denoise as a plug-in for months with no problems until 2 days ago when my surface book 2 shut down in the middle of processing due to zero battery. When I restarted the computer, PSE was no longer able to load DeNoise.

 

I have tried uninstalling and resinstalling both DeNoise and PSE to no avail.

Sharpen AI works but that is a trial which is due to expire.

 

 

 

This is the system info dump:

 

Adobe Photoshop Elements Version: 19.0 (20210126.m.155261) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2112 MHz
Built-in memory: 16305 MB
Free memory: 4037 MB
Memory available to Photoshop Elements: 14917 MB
Memory used by Photoshop Elements: 70 %
ACP.local Status:
- SDK Version: 1.34.1
- Core Sync Status: Unknown
- Core Sync Running: Unavailable
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config: Unavailable
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1620
OpenGL Drawing: Disabled.
License Type: Perpetual
Serial number: 91550253924820135693
Feature::Dummy Feature: OFF
Feature::GPULensBlur: ON
Feature::HEIFFormat: ON
Feature::CloudPSDSnapshotFiles: OFF
Feature::CloudDocs: ON
Feature::CloudDocsEnableFaultInjection: OFF
Feature::CloudDocsFailAll: ON
Feature::CloudDocFolders: ON
Feature::CloudDocFolders: ON
Feature::Frame Tool: ON
Feature::AliasLayers: OFF
Application folder: C:\Program Files\Adobe\Photoshop Elements 2021\
Temporary file path: C:\Users\wongk\AppData\Local\Temp\
Photoshop Elements scratch has async I/O enabled
Scratch volume(s):
Startup, 474.8G, 70.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2021\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2021\Plug-Ins\
Additional Plug-ins folder: C:\Program Files\Topaz Labs LLC\

Installed components:
ACE.dll ACE 2020/03/20-01:07:43 79.618478 79.618478
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOLS.dll Adobe Online Services 5.0
AdobeOwl.dll Adobe Owl 5.2.9
AdobePDFL.dll PDFL 2020/03/04-16:25:03 79.368699 79.368699
AdobePIP.dll Adobe Product Improvement Program 8.1.0.40.48685
AdobeXMP.dll Adobe XMP Core 2020/02/13-01:07:22 79.164360 79.164360
AdobeXMPFiles.dll Adobe XMP Files 2020/02/13-01:07:22 79.164360 79.164360
adobe_caps.dll Adobe CAPS 10,0,0,8
AGM.dll AGM 2020/03/20-01:07:43 79.618478 79.618478
ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1
AIDE.dll AIDE 2020/03/13-16:17:19 79.618276 79.618276
amtlib.dll AMTLib (64 Bit) 11.0.0.39 1.000000
ARE.dll ARE 2020/03/20-01:07:43 79.618478 79.618478
AutoSelection.dll Adobe Photoshop Editor 16.0
AXE8SharedExpat.dll AXE8SharedExpat 2020/02/10-01:08:14 79.617265 79.617265
AXEDOMCore.dll AXEDOMCore 2020/02/10-01:08:14 79.617265 79.617265
Bib.dll BIB 2020/03/20-01:07:43 79.618478 79.618478
BIBUtils.dll BIBUtils 2020/03/20-01:07:43 79.618478 79.618478
boost_date_time.dll photoshopdva 11.1.0
boost_filesystem.dll photoshopdva 11.1.0
boost_signals.dll photoshopdva 11.1.0
boost_system.dll photoshopdva 11.1.0
boost_threads.dll photoshopdva 11.1.0
cast_api.dll Cast 1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2020/03/20-01:07:43 79.618478 79.618478
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
dvaaudiodevice.dll photoshopdva 11.1.0
dvacore.dll photoshopdva 11.1.0
dvamarshal.dll photoshopdva 11.1.0
dvamediatypes.dll photoshopdva 11.1.0
dvametadata.dll photoshopdva 11.1.0
dvametadataapi.dll photoshopdva 11.1.0
dvametadataui.dll photoshopdva 11.1.0
dvaplayer.dll photoshopdva 11.1.0
dvatransport.dll photoshopdva 11.1.0
dvaui.dll photoshopdva 11.1.0
dvaunittesting.dll photoshopdva 11.1.0
dynamiclink.dll photoshopdva 11.1.0
ems.dll Elements Organizer 19.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
Eyeopener.dll Adobe Photoshop Editor 16.0
FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1
HDPIM.dll HDPIM DLL 5.1.0.407
HUM.dll HUM DLL 5.1.0.407
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
imslib.dll IMSLib DLL 10.0.0.48
JP2KLib.dll JP2KLib 2020/01/15-13:08:36 79.274247 79.274247
libeay32.dll The OpenSSL Toolkit 1.0.1p
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 8.1.0.40.48685
mediacoreif.dll photoshopdva 11.1.0
mkl_avx.dll Intel® Math Kernel Library 11.3
mkl_core.dll Intel® Math Kernel Library 11.3
mkl_def.dll Intel® Math Kernel Library 11.3
mkl_sequential.dll Intel® Math Kernel Library 11.3
mkl_vml_avx2.dll Intel® Math Kernel Library 11.3
mkl_vml_def.dll Intel® Math Kernel Library 11.3
mona.dll Adobe Photoshop Editor 16.0
MPS.dll MPS 2020/03/10-01:11:52 79.618180 79.618180
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop Elements Editor 19.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop Editor 16.1
PSArt.dll Adobe Photoshop Elements Editor 19.0
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop Elements Editor 19.0
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
seledit.dll Seledit 1.0
ssleay32.dll The OpenSSL Toolkit 1.0.1p
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 6.5.0.000
VulcanMessage5.dll Vulcan Message Library 6.5.0.000
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960


Required plug-ins:

Accented Edges 16.1
Adjust Facial Features 19.0
Angled Strokes 16.1
Auto Divide 12.0.1
Auto Shake Reduction 18.0
Average 16.1 (2015.1 x001 x003)
Bas Relief 16.1
BMP 19.0
Camera Raw 13.0
Camera Raw Filter 13.0
Chalk & Charcoal 16.1
Charcoal 16.1
Chrome 16.1
Clouds 16.1 (2015.1 x001 x003)
Color Halftone 19.0
Colored Pencil 16.1
Comic 13.0
CompuServe GIF 19.0
Conté Crayon 16.1
Correct Camera Distortion 19.0
Craquelure 16.1
Crop and Straighten Photos Filter 19.0
Crosshatch 16.1
Crystallize 19.0
Cutout 16.1
Dark Strokes 16.1
Difference Clouds 16.1 (2015.1 x001 x003)
Diffuse Glow 16.1
Displace 19.0
Dry Brush 16.1
Extrude 19.0
FastCore Routines 16.1 (2015.1 x001 x003)
Fibers 19.0
Film Grain 16.1
Filter Gallery 16.1
Fresco 16.1
Glass 16.1
Glowing Edges 16.1
Grain 16.1
Graphic Novel 13.0
Graphic Pen 16.1
Halftone Pattern 16.1
Ink Outlines 16.1
Lens Blur 16.1
Lens Flare 19.0
Liquify 19.0
Matlab Operation 16.1 (2015.1 x001 x003)
Mezzotint 19.0
MMXCore Routines 16.1 (2015.1 x001 x003)
Mosaic Tiles 16.1
Multiprocessor Support 16.1 (2015.1 x001 x003)
Neon Glow 16.1
Note Paper 16.1
Ocean Ripple 16.1
OnEdge 1, 0, 0, 1
Paint Daubs 16.1
Palette Knife 16.1
Patchwork 16.1
Pen and Ink 13.0
Photocopy 16.1
Picture Package Filter 16.1 (2015.1 x001 x003)
Pinch 19.0
Pixar 16.1 (2015.1 x001 x003)
Plaster 16.1
Plastic Wrap 16.1
PNG 19.0
Pointillize 19.0
Polar Coordinates 19.0
Poster Edges 16.1
Radial Blur 19.0
Read Watermark 4.0
Reticulation 16.1
Ripple 19.0
Rough Pastels 16.1
Save for Web 19.0
ScriptingSupport 16.1
Shake Reduction 18.0
Shear 19.0
Smart Blur 19.0
Smudge Stick 16.1
Solarize 16.1 (2015.1 x001 x003)
Spatter 16.1
Spherize 19.0
Sponge 16.1
Sprayed Strokes 16.1
Stained Glass 16.1
Stamp 16.1
Straighten and Crop Image 12.0.1
Straighten Image 12.0.1
Sumi-e 16.1
Texturizer 16.1
Tiles 19.0
Torn Edges 16.1
Twirl 19.0
Underpainting 16.1
Water Paper 16.1
Watercolor 16.1
Wave 19.0
WIA Support 16.1 (2015.1 x001 x003)
Wind 19.0
ZigZag 19.0

Optional and third party plug-ins:

Topaz Sharpen AI 10.0

Plug-ins that failed to load:

Topaz DeNoise AI NO VERSION - - from the file “tltopazdenoiseaips.8bf”
Topaz Sharpen AI NO VERSION - - from the file “tltopazsharpenaips.8bf”


Installed TWAIN devices: NONE

 

 

TOPICS
Problem or error, Windows

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Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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I figured out the plug-ins that failed to load error was in reference to the 32bit versions and unrelated

Deleted the 32bit plugins.

PSE still does not see the denoise plugin

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Adobe Community Professional ,
Mar 13, 2021 Mar 13, 2021

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For some reason, the Topaz installer tries to install the 32 bit version.  Take a look at my post here and see if you can find the 64 bit Denoise file and copy it to the suggested folder.

 

Added:  For Elements 2021, the path should be C:\Program Files\Adobe\Photoshop Elements 2021\Required\Plug-Ins\

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Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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Thanks for your response.

 

I pointed the additional plugin folder to Topaz Labs folder which was why it was trying to load both the 64bit and 32 bit plugins. I disabled the 32bit plugins by renaming them, which didn't help. Previously I had copied the 64bit plugin to the editor's plugin folder.

 

Anyway I fixed the problem by uninstalling DeNoise again, then going through the registry and deleting all references to it before reinstalling.

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