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Trouble Uploading Raw into Elements 19

Community Beginner ,
Nov 27, 2019

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I have Windows 10,  Nikon D3500 and Photoshop Elements.  I have read that my camera is compatible with Elements when importing raw.  I have tried importing raw from One Drive into Elements and Elements can't open.  I have tried straight from the SD card to Organizer and Elements can't open.  Something to the fact it isn't compatible.  I have tried two different SD cards.  I also took off and then reinstalled Elements.  Does anyone have any idea's on what maybe the problem?

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Correct answer by Greg_S. | Adobe Community Professional

Your camera requires ACR 11.1 (or higher). Elements 2019 ships with ACR 10.4 but was recently given an update to 11.4.  Have you applied the update?

If you have, please explain what happens when you try to open the file. 

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Import and export, Problem or error

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Trouble Uploading Raw into Elements 19

Community Beginner ,
Nov 27, 2019

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I have Windows 10,  Nikon D3500 and Photoshop Elements.  I have read that my camera is compatible with Elements when importing raw.  I have tried importing raw from One Drive into Elements and Elements can't open.  I have tried straight from the SD card to Organizer and Elements can't open.  Something to the fact it isn't compatible.  I have tried two different SD cards.  I also took off and then reinstalled Elements.  Does anyone have any idea's on what maybe the problem?

Adobe Community Professional
Correct answer by Greg_S. | Adobe Community Professional

Your camera requires ACR 11.1 (or higher). Elements 2019 ships with ACR 10.4 but was recently given an update to 11.4.  Have you applied the update?

If you have, please explain what happens when you try to open the file. 

TOPICS
Import and export, Problem or error

Views

80

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 27, 2019 0
Adobe Community Professional ,
Nov 27, 2019

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Your camera requires ACR 11.1 (or higher). Elements 2019 ships with ACR 10.4 but was recently given an update to 11.4.  Have you applied the update?

If you have, please explain what happens when you try to open the file. 

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Nov 27, 2019 1
Phina4 LATEST
Community Beginner ,
Nov 27, 2019

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I did the update.  

I changed my image size from large to medium.  That worked!  

Thank you for replying.  

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Nov 27, 2019 0