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Trouble with converting trail to full purchase |elements 9|

New Here ,
Dec 06, 2019

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I had purcashed Photoshop elements 9 a few years ago, back when all the computers had a disk drive. My new computer doesnt have a this feature (like most) but I know you can redeem your past purchases via serial code. In my photshop account I have the serial number registred and recognized as a product but when I go to enter the same numbers on the 'liscence this software' window, it has an error message saying that the serial nurmber is invalid. I know this is an authentic adobe purchase because I bought it from Best Buy (plus it has that shiny reflective 'genuine' sticker on it) I lost the redeption code slip so that's a bust. Is there any way to redeem my elements 9 software? I don't have the money to buy a new version or sign up to a membership. I really like adobe and I need a specific tool on it to finalize an end of the year project for college (due tuesday!) 

Please help

-thank you

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Download and install, Problem or error, Windows

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Trouble with converting trail to full purchase |elements 9|

New Here ,
Dec 06, 2019

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I had purcashed Photoshop elements 9 a few years ago, back when all the computers had a disk drive. My new computer doesnt have a this feature (like most) but I know you can redeem your past purchases via serial code. In my photshop account I have the serial number registred and recognized as a product but when I go to enter the same numbers on the 'liscence this software' window, it has an error message saying that the serial nurmber is invalid. I know this is an authentic adobe purchase because I bought it from Best Buy (plus it has that shiny reflective 'genuine' sticker on it) I lost the redeption code slip so that's a bust. Is there any way to redeem my elements 9 software? I don't have the money to buy a new version or sign up to a membership. I really like adobe and I need a specific tool on it to finalize an end of the year project for college (due tuesday!) 

Please help

-thank you

TOPICS
Download and install, Problem or error, Windows

Views

68

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Dec 06, 2019 0
Adobe Community Professional ,
Dec 06, 2019

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See if you can download the PSE 9 installer here: https://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.html

Follow the instructions carefully.

 

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Dec 06, 2019 0
New Here ,
Dec 06, 2019

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All the links lead on their for downloads link back to the adobe website where installs for 2020 and 2019 are only available. which was where I started 😞  I guess i'll just have to make use of this free trial or other software.

Thank you for your suggestion  

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Dec 06, 2019 0
Adobe Community Professional ,
Dec 07, 2019

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I wonder if there is a link to PSE 9 under your account. If not call Customer Care and see if they will give you one. You can also upgrade to 2020 for $79 since you own a previous version.

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Dec 07, 2019 0
Peru Bob LATEST
Adobe Community Professional ,
Dec 07, 2019

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Is it a Mac serial for Mac or a Windows serial for Windows?                                                    

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Dec 07, 2019 0