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Trying to Activate Photoshop Elements 2020 and get "internet not connected"

New Here ,
Feb 06, 2020

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This is KRA-ZEE.  I am trying activate serial number for Photoshop Elements 2020.  Copy is legit. Anti-virus turned off. High-end Windows 10 PC. When I try to activate (i.e. contacting adobe server presumably) after install (I can run app in 30 day mode) it says that I am NOT connected to the internet.  I AM......   I understand the need for ADOBE to protect its IP but when it prevents the customer from installing/activating then it is worthless.....  What do I do, Adobe?????

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Trying to Activate Photoshop Elements 2020 and get "internet not connected"

New Here ,
Feb 06, 2020

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This is KRA-ZEE.  I am trying activate serial number for Photoshop Elements 2020.  Copy is legit. Anti-virus turned off. High-end Windows 10 PC. When I try to activate (i.e. contacting adobe server presumably) after install (I can run app in 30 day mode) it says that I am NOT connected to the internet.  I AM......   I understand the need for ADOBE to protect its IP but when it prevents the customer from installing/activating then it is worthless.....  What do I do, Adobe?????

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Problem or error

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159

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Feb 06, 2020 0
Adobe Employee ,
Feb 10, 2020

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Hi there,

 

Sorry that you cannot activate your Photoshop Elements 2020 license as getting an error "Internet not connected".

 

Would you mind checking he troubleshooting steps mentioned in this article https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html and let us know if that helps?

 

Thanks,

Akash

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