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Trying to install PSE 18 [Exit code: 190]

Community Beginner ,
Apr 25, 2019

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I am having trouble downloading PSE18,

I had to reset my pc and when I went to re-download PSE18 I had trouble.

After the zip file is done, a list of files on my pc shows up. It does not say what to do. One of the files say set up.

When I clicked on set up, I ran as administrator and got error 190.

Any help would be appreciated.

Thank you,

Fred

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Trying to install PSE 18 [Exit code: 190]

Community Beginner ,
Apr 25, 2019

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I am having trouble downloading PSE18,

I had to reset my pc and when I went to re-download PSE18 I had trouble.

After the zip file is done, a list of files on my pc shows up. It does not say what to do. One of the files say set up.

When I clicked on set up, I ran as administrator and got error 190.

Any help would be appreciated.

Thank you,

Fred

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Apr 25, 2019 0
LEGEND ,
Apr 25, 2019

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Hi Fred

I normally just double-click on set up from the unzipped folder and that starts the installation.

Did you use the Adobe download link:

Download Photoshop Elements | 2019, 2018, and 15

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Apr 25, 2019 0
Community Beginner ,
Apr 25, 2019

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I tried that very same link.

Didn't help.

Thanks for your help.

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Apr 25, 2019 0
LEGEND ,
Apr 25, 2019

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Check that your system has the correct spec:

Photoshop Elements system requirements

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Apr 25, 2019 0
Adobe Community Professional ,
Apr 25, 2019

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When I clicked on set up, I ran as administrator and got error 190.

Can you post a screenshot of the full error message?

Exit code: 190 can be due to several different reasons. There are often clues in the error wording pointing towards the actual issue which is causing the error.

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Apr 25, 2019 0
Adobe Employee ,
Apr 25, 2019

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Hello,

Please accept my sincere apologies for the inconvenience you had to face.

Request you to download the log collector tool and share the logs with me. You can upload the logs to Google Drive or any other preferred location and share its link with me via personal message.

How to use the Creative Cloud Log Collector tool

Also, please share your OS details and product details.

Thanks,

Medha

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Apr 25, 2019 0
Community Beginner ,
Apr 27, 2019

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I tried to download the file and the error message said that the file was corrupted.

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Apr 27, 2019 0
Adobe Employee ,
Apr 28, 2019

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Could you please share a screenshot for the error message that you see?

Thanks

Vipin

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Apr 28, 2019 0
Community Beginner ,
Apr 29, 2019

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Thank you to ALL that helped.

I have finally installed PSE18!!

And now I can back to creating more art.

(Admin- please consider this case CLOSED!!!!

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Apr 29, 2019 0
Adobe Employee ,
Apr 29, 2019

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Dear user,

It is good to know that you were able to install the product successfully, could you please share the details here.

In case if any other of our friends have a similar issue, they can follow the steps that resolved the problem for you.

Also this would help us understand the problem here and we can resolve that in our future releases.

Looking forward to hear from you.

Regards,

Vipin

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Apr 29, 2019 0