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I have paid for Adobe Photoshop Elements 2020. I have the serial number. I signed up for a free trial of Photoshop. Big mistake. I did not accept the Photoshop at the end of the free trial period. Now I cannot open my Photoshop Elements app. I spent hours with a tech assistant on this problem two weeks ago. Now, when I try to open Photoshop Elements, I receive a message that my free trial period has expired. The recurrence of this problem is especially annoying.
7:32 AM
Adobe Customer Care Virtual Assistant
I want to make sure I understand clearly. Which of these categories best describes your issue?
Understand charges or invoice
Reinstall a product or fix a trial error
Yes. Fix a trial-related error.
7:32 AM
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Can you open Photoshop Elements diretly from the .exe file in Program Files?
If so, it's just a matter of associating which program opens a file type:
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When you received the message that the trial had expired, wasn't there a box in that same dialog saying to License the product? Click that selection and you shoild get to a dialog that allows you to enter the S/N.
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Hello,
To convert the trial version into a full version, please follow the steps mentioned here.
Hope this helps!
Regards,
Medha