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Unable to access Photoshop Elements 2020

New Here ,
May 09, 2020

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I have paid for Adobe Photoshop Elements 2020. I have the serial number. I signed up for a free trial of Photoshop. Big mistake. I did not accept the Photoshop at the end of the free trial period. Now I cannot open my Photoshop Elements app. I spent hours with a tech assistant on this problem two weeks ago. Now, when I try to open Photoshop Elements, I receive a message that my free trial period has expired.  The recurrence of this problem is especially annoying.
7:32 AM
Adobe Customer Care Virtual Assistant

I want to make sure I understand clearly. Which of these categories best describes your issue?
Understand charges or invoice
Reinstall a product or fix a trial error

Yes.  Fix a trial-related error.


7:32 AM

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Problem or error

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Unable to access Photoshop Elements 2020

New Here ,
May 09, 2020

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I have paid for Adobe Photoshop Elements 2020. I have the serial number. I signed up for a free trial of Photoshop. Big mistake. I did not accept the Photoshop at the end of the free trial period. Now I cannot open my Photoshop Elements app. I spent hours with a tech assistant on this problem two weeks ago. Now, when I try to open Photoshop Elements, I receive a message that my free trial period has expired.  The recurrence of this problem is especially annoying.
7:32 AM
Adobe Customer Care Virtual Assistant

I want to make sure I understand clearly. Which of these categories best describes your issue?
Understand charges or invoice
Reinstall a product or fix a trial error

Yes.  Fix a trial-related error.


7:32 AM

TOPICS
Problem or error

Views

326

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 09, 2020 0
Adobe Community Professional ,
May 09, 2020

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Can you open Photoshop Elements diretly from the .exe file in Program Files?

If so, it's just a matter of associating which program opens a file type:

which+program+opens+a+file+type

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May 09, 2020 0
Community Beginner ,
May 09, 2020

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When you received the message that the trial had expired, wasn't there a box in that same dialog saying to License the product? Click that selection and you shoild get to a dialog that allows you to enter the S/N.

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May 09, 2020 0
Adobe Employee ,
May 13, 2020

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Hello,

 

To convert the trial version into a full version, please follow the steps mentioned here.

https://helpx.adobe.com/in/download-install/using/download-install-photoshop-elements.html#trial_ver...

 

Hope this helps!

 

Regards,

Medha

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May 13, 2020 0