• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to Download Photoshop Elements 12

New Here ,
Dec 09, 2019 Dec 09, 2019

Copy link to clipboard

Copied

I'm trying to download and reload Photoshop Elements 12 onto a new computer after my older Windows 10 machine died.

 

From what I understand, in order to complete the download, I need to log into Photoshop with the Username (email address) and Password used at the time of purchase. 

 

The problem is that I no longer have access to that original email account and I no longer have the password I used when I purchased the software.

 

At this point, I'm stuck and could use some guidance.

 

All suggestions are welcome.

 

Thanks.

 

Rob Donald

TOPICS
Download and install

Views

191

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 09, 2019 Dec 09, 2019

Copy link to clipboard

Copied

Adobe Customer Care.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 09, 2019 Dec 09, 2019

Copy link to clipboard

Copied

LATEST

Hey Peru (or Mr. Bob?),

 

Thanks for the redirect.  I'll check that out.

 

Cheers,

 

Rob

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines