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Unable to Download Photoshop Elements 12

New Here ,
Dec 09, 2019

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I'm trying to download and reload Photoshop Elements 12 onto a new computer after my older Windows 10 machine died.

 

From what I understand, in order to complete the download, I need to log into Photoshop with the Username (email address) and Password used at the time of purchase. 

 

The problem is that I no longer have access to that original email account and I no longer have the password I used when I purchased the software.

 

At this point, I'm stuck and could use some guidance.

 

All suggestions are welcome.

 

Thanks.

 

Rob Donald

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Unable to Download Photoshop Elements 12

New Here ,
Dec 09, 2019

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I'm trying to download and reload Photoshop Elements 12 onto a new computer after my older Windows 10 machine died.

 

From what I understand, in order to complete the download, I need to log into Photoshop with the Username (email address) and Password used at the time of purchase. 

 

The problem is that I no longer have access to that original email account and I no longer have the password I used when I purchased the software.

 

At this point, I'm stuck and could use some guidance.

 

All suggestions are welcome.

 

Thanks.

 

Rob Donald

TOPICS
Download and install

Views

90

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Dec 09, 2019 0
Adobe Community Professional ,
Dec 09, 2019

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New Here ,
Dec 09, 2019

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Hey Peru (or Mr. Bob?),

 

Thanks for the redirect.  I'll check that out.

 

Cheers,

 

Rob

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