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Unable to download/ustall new PSE

Explorer ,
Oct 09, 2020

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I purchased PSE 2021.  I downloaded it.  Security on my PC blocked installation.  I set security to allow installation.  I tried installation again and got a popup saying:  Invalid access to memory location.

I tried a second download and installation and got the same result.  After several attempts, PSE will no longer download.

 

I tried uninstalling PSE 2018 and download again.  Same result.

 

John

 

I have a new problem.  After not trying to install for a day, I tried today and got a new rejection.

I have been running PSE for years.  My PC has abundant memory/processor/etc to run PSE2021.

John

Screenshot 2020-10-12 111900.jpg

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Unable to download/ustall new PSE

Explorer ,
Oct 09, 2020

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I purchased PSE 2021.  I downloaded it.  Security on my PC blocked installation.  I set security to allow installation.  I tried installation again and got a popup saying:  Invalid access to memory location.

I tried a second download and installation and got the same result.  After several attempts, PSE will no longer download.

 

I tried uninstalling PSE 2018 and download again.  Same result.

 

John

 

I have a new problem.  After not trying to install for a day, I tried today and got a new rejection.

I have been running PSE for years.  My PC has abundant memory/processor/etc to run PSE2021.

John

Screenshot 2020-10-12 111900.jpg

TOPICS
Download and install

Views

115

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Oct 09, 2020 0
Adobe Community Professional ,
Oct 09, 2020

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Contact Adobe Support via a chat session.  You can reach them by clicking on the blue Contact Us button under the Support menu at Adobe.com.

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Oct 09, 2020 0
Explorer ,
Oct 12, 2020

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The blue Contact Us button does noy work.

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Oct 12, 2020 0
Explorer ,
Oct 12, 2020

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Correction:  ... Contact Us button does NOT work.    

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Oct 12, 2020 0
Explorer ,
Oct 10, 2020

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Unable to connect with Chat.  Is it not active on weekends?

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Oct 10, 2020 0
Explorer ,
Oct 12, 2020

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I have a new problem.  After not trying to install for a day, I tried today and got a new rejection.

I have been running PSE for years.  My PC has abundant memory/processor/etc to run PSE2021.

John

Screenshot 2020-10-12 111900.jpg

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Oct 12, 2020 0
Adobe Community Professional ,
Oct 12, 2020

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

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Oct 12, 2020 0
Explorer ,
Oct 12, 2020

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1TB Samsung 850 EVO M2. SSD (about 350gig on it), 32 Gig RAM. Intel Core 15-7600K CPU 

Running up-to-date Win10.

 

John

 

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Oct 12, 2020 0
Explorer ,
Oct 12, 2020

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By the way, one of the trouble sooting recommendations I found was to  uninstall the PSE already installed.  So now I have no PSE.  How to I reinstall PSE2018 until this PSE2021 problem is solved?

 

John

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Oct 12, 2020 0
Adobe Community Professional ,
Oct 12, 2020

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I am not an Adobe employee. Try this number for help with this saga.

800-833-6687

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Oct 12, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Oct 12, 2020

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Oct 12, 2020 0