Unable to download/ustall new PSE

[John in Houston]

I purchased PSE 2021.  I downloaded it.  Security on my PC blocked installation.  I set security to allow installation.  I tried installation again and got a popup saying:  Invalid access to memory location.

I tried a second download and installation and got the same result.  After several attempts, PSE will no longer download.

I tried uninstalling PSE 2018 and download again.  Same result.

John

[Greg_S.]

Contact Adobe Support via a chat session.  You can reach them by clicking on the blue Contact Us button under the Support menu at Adobe.com.

[John in Houston]

The blue Contact Us button does noy work.

[John in Houston]

Correction:  ... Contact Us button does NOT work.    

[John in Houston]

Unable to connect with Chat.  Is it not active on weekends?

[John in Houston · Accepted solution]

I have a new problem.  After not trying to install for a day, I tried today and got a new rejection.

I have been running PSE for years.  My PC has abundant memory/processor/etc to run PSE2021.

John

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

[John in Houston]

1TB Samsung 850 EVO M2. SSD (about 350gig on it), 32 Gig RAM. Intel Core 15-7600K CPU 

Running up-to-date Win10.

John

[John in Houston]

By the way, one of the trouble sooting recommendations I found was to  uninstall the PSE already installed.  So now I have no PSE.  How to I reinstall PSE2018 until this PSE2021 problem is solved?

John

[hatstead]

I am not an Adobe employee. Try this number for help with this saga.

800-833-6687

[Peru Bob]

See here:

https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html