Highlighted

Unable to install Pshop elements 2020 on Windows 10 computer

New Here ,
May 29, 2020

Copy link to clipboard

Copied

Hi.  Trying to install 2020 from disk. After signing in on the installer, I immediately get a screen "installation options language:" but it's a dead end; there's nothing to select or click on, no way to move on.  All I can do is quit.  This happens whether I install directly off the CD or transfer folder to desktop and try setup from there.  Disabling antivirus doesn't help.    Just for fun I tried reinstalling my ancient elements 12 version (which I had uninstalled before attempting this) and it seems to work ok.  It doesn't ask me to sign in, and then gives gives me a language selection screen that works, and I can move on.  Any ideas why the new version is doing this?  Thanks.

TOPICS
Download and install

Views

250

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Unable to install Pshop elements 2020 on Windows 10 computer

New Here ,
May 29, 2020

Copy link to clipboard

Copied

Hi.  Trying to install 2020 from disk. After signing in on the installer, I immediately get a screen "installation options language:" but it's a dead end; there's nothing to select or click on, no way to move on.  All I can do is quit.  This happens whether I install directly off the CD or transfer folder to desktop and try setup from there.  Disabling antivirus doesn't help.    Just for fun I tried reinstalling my ancient elements 12 version (which I had uninstalled before attempting this) and it seems to work ok.  It doesn't ask me to sign in, and then gives gives me a language selection screen that works, and I can move on.  Any ideas why the new version is doing this?  Thanks.

TOPICS
Download and install

Views

251

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 29, 2020 0
Adobe Community Professional ,
May 29, 2020

Copy link to clipboard

Copied

I've moved this from the Photoshop forum to the Photoshop Elements forum so that proper help can be offered.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 29, 2020 0
Greg_S. LATEST
Adobe Community Professional ,
May 29, 2020

Copy link to clipboard

Copied

Which language do you wish to install?

At this point, all I can suggest is that you go to the Adobe.com website and start a chat session.  Under the Support menu, click on the blue Contact Us button:

 

Ashampoo_Snap_2020.05.29_20h56m49s_004_.png

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 29, 2020 0