Unable to launch Photoshop Elements 2020

New Here ,
Apr 22, 2020

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Hi all,

Has anyone managed to figure this out or get a response that resolves the problem?

I have just paid-for, downloaded, and installed Phoshop Elements 2020, and the Photo Editor function is not working for me either. The blue box around the button lights up when clicked and I get the message that the editor is loading- for about 20 seconds, then nothing!

I have owned previous versions of PS Elements and the last version I bought (2013) still works perfectly...!

Adobe, can we have a fix please?

Update: After a restart of my machine it has now started to work!

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Adobe Employee ,
Apr 22, 2020

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Hi there,

Thanks for writing in. I have moved this conversation to Photoshop Elements community so that the experts from the PSE team can help you.

Also, I noticed that you updated the message mentioning that it worked for you after rebooting the computer. I'm sure this will guide other users facing the same issue.

Give us a shout if anything else crops up. We'll be happy to help. 🙂 

Thanks,

Shivangi

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New Here ,
Apr 22, 2020

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same problem

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Peru Bob LATEST
Adobe Community Professional ,
Apr 22, 2020

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Did you restart the computer?

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