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Unable to launch the program - Photoshop Elements 15

New Here ,
Dec 31, 2019

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I purchased Photoshop Elements 15 with my computer and it has worked ok up until a few months ago. Now when I launch the program it will open and while I am in it closes down randomly. when I relaunch, it says I have to buy it... Have been on chat hold for over an hour with no help, does anyone know where else I might be able to get help from Adobe? All other Adobe programs running fine, just not Photoshop.

 

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Unable to launch the program - Photoshop Elements 15

New Here ,
Dec 31, 2019

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I purchased Photoshop Elements 15 with my computer and it has worked ok up until a few months ago. Now when I launch the program it will open and while I am in it closes down randomly. when I relaunch, it says I have to buy it... Have been on chat hold for over an hour with no help, does anyone know where else I might be able to get help from Adobe? All other Adobe programs running fine, just not Photoshop.

 

{Thread renamed by moderator}

TOPICS
Crash or freeze, How to, Problem or error

Views

64

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Dec 31, 2019 0
Adobe Employee ,
Dec 31, 2019

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Hi there,

Sorry to hear that Photoshop Elements is not launching, could you please try the steps mentioned here and let us know if it helps? https://helpx.adobe.com/in/elements-organizer/kb/Elements-applications-do-not-launch-on-Windows-10.h...

Regards,
Sahil

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