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Unable to open or Load Photoshop Elements

New Here ,
Mar 30, 2019

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I had my iMac rebuilt with an SSD and fast external HDD. ALL my programs were transferred to the new external drive, with the SSD drive running the OS. I cannot open PE11 at all . . . . getting an Error 6 or message that no application is there.  So, I tried to download PE11 and use my serial number, etc. to activate it. After four attempts (including one link from the slowest Chat line ever), the result is the same: this file is not recognized by my Mac. That's the error message: image not recognized!

I am really, really tired of this. I've bought PE since version 4 and have licenses for at least three versions, but am dead in the water. Because I am using Yosemite, with no upgrade plans, I am not interested in upgrading to PE 19 or whatever the latest edition is.

Any suggestions?

TT

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Unable to open or Load Photoshop Elements

New Here ,
Mar 30, 2019

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I had my iMac rebuilt with an SSD and fast external HDD. ALL my programs were transferred to the new external drive, with the SSD drive running the OS. I cannot open PE11 at all . . . . getting an Error 6 or message that no application is there.  So, I tried to download PE11 and use my serial number, etc. to activate it. After four attempts (including one link from the slowest Chat line ever), the result is the same: this file is not recognized by my Mac. That's the error message: image not recognized!

I am really, really tired of this. I've bought PE since version 4 and have licenses for at least three versions, but am dead in the water. Because I am using Yosemite, with no upgrade plans, I am not interested in upgrading to PE 19 or whatever the latest edition is.

Any suggestions?

TT

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Mar 30, 2019 0
Adobe Community Professional ,
Mar 30, 2019

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CaptainEasy  wrote

ALL my programs were transferred to the new external drive,

You can't transfer Adobe applications.  You need to do a proper installation on the same drive as your operating system.

Uninstall all Adobe applications, use the Adobe Cleaner Tool, and then reinstall:

Use the Creative Cloud Cleaner Tool to solve installation problems

Download Photoshop Elements 14, 13, 12, 11, 10, 9, 8, and 7

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Mar 30, 2019 0
New Here ,
Mar 31, 2019

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The Creative Cloud program find absolutely nothing to uninstall!

I deleted the PhotoShop Organizer/Elements folder from the SSD drive. I again downloaded PE11 and again received the message: image not recognized.

So, your instructions have NOT helped at all!

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Mar 31, 2019 0
Adobe Community Professional ,
Mar 31, 2019

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Could you please post a screenshot of the error message?

FAQ: How do I capture and post a screen shot or video?

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Mar 31, 2019 0
Adobe Community Professional ,
Mar 31, 2019

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Also, what is your operating system?

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Mar 31, 2019 0
New Here ,
Mar 31, 2019

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I managed to find a saved disk image of PE11 and was able to load it with no problem. Thank heavens for my tendency to save things! I certainly got precious little help here.

And, on another note: when Adobe did not recognize my password, I clicked forgot password. Guess what, on the change password page one had to INPUT THE FORGOTTEN password! I’ve tried three saved Adobe passwords, none of which was accepted. Honestly, this is the worst example of customer service I’ve seen.

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Mar 31, 2019 0