Unable to open Photoshop Elements 15 - Error code 213:11

[russm25858351]

Had my computer system cleaned and Firefox reinstalled. Tried to open PSE 15 but got an error code of 213:11. Help! Any solutions here? Thanks

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[Sahil.Chawla · Accepted solution]

Hi there,

Sorry to hear that Photoshop Elements 15 is not opening with an error code, could you please try the steps mentioned here and let us know if it helps? https://helpx.adobe.com/in/photoshop-elements/kb/licensing-problem.html

Regards,
Sahil

[russm25858351]

Thanks Sahil,

I followed the instructions but now I can't launch because I have uninstalled the program. Is there a link that will allow me to re-install my licensed version of PSE15. I have the serial # and the order # of my purchase. Also in the security or permissions tab I wasn't sure which group to check. The top one "owner" was highlighted but I checked "user". Like I said, not sure.

Thanks, Russell

[99jon]

It will be necessary to contact Adobe directly. Click the following link and scroll down the page to Individual. Then click “Sign in to contact us” It should be possible to start an on-line chat with Adobe Support. Make it clear you are not looking for support for an older product but need a download link to install and activate.

https://helpx.adobe.com/support.html

[Peru Bob]

It may be a licensing issue:

https://helpx.adobe.com/photoshop-elements/kb/licensing-problem.html