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unable to update PE 2020 and camera raw 12

New Here ,
Mar 11, 2020

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I just installed PE 2020 by disc and was notified, once using the program, that there were 2 updates available:  PE 2020 and Camera raw 12. I was given the option to install now or when closing. When i click install now I get an error message that says: You'll need a new app to open this auphd link    but when i go to the app store is says nothing exists. What do i do? I have also noticed that I am not able to see the raw thumbnails as I did with the PE 13 program. I upgraded to the 2020 because I updated my camera to the T7i and had to use the converter which waisted too much time. Now this updated version still requires me to convert. I feel like i wasted a hundred dollars, please help.

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unable to update PE 2020 and camera raw 12

New Here ,
Mar 11, 2020

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I just installed PE 2020 by disc and was notified, once using the program, that there were 2 updates available:  PE 2020 and Camera raw 12. I was given the option to install now or when closing. When i click install now I get an error message that says: You'll need a new app to open this auphd link    but when i go to the app store is says nothing exists. What do i do? I have also noticed that I am not able to see the raw thumbnails as I did with the PE 13 program. I upgraded to the 2020 because I updated my camera to the T7i and had to use the converter which waisted too much time. Now this updated version still requires me to convert. I feel like i wasted a hundred dollars, please help.

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Mar 11, 2020 0
Enthusiast ,
Mar 11, 2020

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Win or Mac?

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Mar 11, 2020 1
New Here ,
Mar 11, 2020

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win 10

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Mar 11, 2020 0
LEGEND ,
Mar 11, 2020

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Adobe seems to have made a mess of recent updates. I assume Mac as you refer to App Store. Try launching the Adobe Update Helper app manually and then retry the installation of the latest update. Ensure you are looking in the system library, not the user library

 

If you click Go on the top menu and choose go to folder it usually takes you to /Library/ and you can follow the path from there. The helper app is usually inside the HDBox folder.

 

Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨Adobe Desktop Common⁩ ▸ ⁨HDBox⁩

 

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Mar 11, 2020 0
New Here ,
Mar 11, 2020

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Im sorry, i have an iphone so i make that mistake a lot. It's actually WIN 10. I tried to find the HDBox folder earlier and couldn't.

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Mar 11, 2020 0
Enthusiast ,
Mar 11, 2020

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It's in C:/Program Files (x86)/Common Files/Adobe/Adobe Desktop Common/HDBox

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Mar 11, 2020 0
New Here ,
Jul 17, 2020

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I can't find the 'HDBox' folder as well.

 

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Jul 17, 2020 0
99jon LATEST
LEGEND ,
Jul 19, 2020

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Suggest you uninstall and then re-install. You will hopefully get prompted to update after installation. You can download from the link below.

https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html 

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Jul 19, 2020 0
Adobe Employee ,
Mar 12, 2020

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Hello,

 

Please have a look at this thread. Let us know if this resolves your issue.

 

Regards,

Medha

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Mar 12, 2020 0