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I am using Elements 7.0
My serial number I have used for years does not work as I bought a new laptop
[Post moved and title edited by Moderator]
Phil, I have moved your post because it was buried in another thread.
What OS are you using and what happens when you try to enter the serial number? Please tell us what messages you are receiving.
Since we are unlikely to be able to help you with your problem, I suggest you go to this Adobe Support Page and click on the icon identified in my screenshot. It will put you in touch with Adobe Customer Support.