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Unexpected shutdown message pop up box - Photoshop Elements 13

New Here ,
Jan 24, 2020

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Can I get support with my photoshop 13 platform? It worked fine until I received a Pop-up message about an Unexpected Shutdown and now things are screwed up when I try to prints photos.

 

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Unexpected shutdown message pop up box - Photoshop Elements 13

New Here ,
Jan 24, 2020

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Can I get support with my photoshop 13 platform? It worked fine until I received a Pop-up message about an Unexpected Shutdown and now things are screwed up when I try to prints photos.

 

{Thread renamed by moderator}

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Problem or error

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28

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Jan 24, 2020 0
Adobe Employee ,
Jan 24, 2020

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Hi there,

Sorry to hear about the unexpected shutdown, could you please let us know the operating system you're working with?
Also, when did the error message appear? Were you saving a file?
Are you using any plugins?

Regards,

Sahil

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Jan 24, 2020 0
denbouy LATEST
New Here ,
Jan 25, 2020

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All my problems with printing photos with Elements 13 started after I upgraded my iMac OS to Catalina, after the download was installed all my menus were mixed up and important details about paper and print sizes were corrupted, luckily I had better software using Canon printing through my Photos file.

So until Apple figures out how to bug fix these Catalina issues I will be solely using Canon software therefore I don't believe Adobe did anything wrong!

Cheers,

denbouy

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Jan 25, 2020 0