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Uninstalling Photoshop Elements 2019 failing

New Here ,
Apr 30, 2019

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Hi there, anyone have a fool proof way to uninstall Photoshop Elements 2019?

 

I'm packaging it for deployment through SCCM and the install appears to work fine using oem.exe -P PSE.  However, the uninstall string displayed in the registry "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Uninstaller.exe"--uninstall=1 --sapCode=PSE --productVersion=17.0 --productPlatform=win64 --productAdobeCode={PSE-17.0-64-ADBEADBEADBEADBEADBEADBE} --isNonCCProduct=true --productName="Adobe Photoshop Elements 2019" --mode=1  fails with set-up.exe displaying a blank window and that's it.

Same behaviour when uninstalling from Programs and Features.

Any thoughts please?

Cheers,

Rob.

Hi

Could you please use the below command:

Set-up.exe --silent=1 --uninstall=1 --sapCode=<product sapCode> -- productPlatform=<product platform> --codexVersion=<codex version> -- deleteUserPreferences=<true/false>

sapcode: PSE/PRE

codex version: 17.0(for 2019)

productPlatform: win64/mac

  • Set-up.exe is present parallel to oem.exe.
  • This command does not show Progress Percent of Uninstall and Exit Code is not returned.

Please let us know if this works.

Thanks

Prakash

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Uninstalling Photoshop Elements 2019 failing

New Here ,
Apr 30, 2019

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Hi there, anyone have a fool proof way to uninstall Photoshop Elements 2019?

 

I'm packaging it for deployment through SCCM and the install appears to work fine using oem.exe -P PSE.  However, the uninstall string displayed in the registry "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Uninstaller.exe"--uninstall=1 --sapCode=PSE --productVersion=17.0 --productPlatform=win64 --productAdobeCode={PSE-17.0-64-ADBEADBEADBEADBEADBEADBE} --isNonCCProduct=true --productName="Adobe Photoshop Elements 2019" --mode=1  fails with set-up.exe displaying a blank window and that's it.

Same behaviour when uninstalling from Programs and Features.

Any thoughts please?

Cheers,

Rob.

Hi

Could you please use the below command:

Set-up.exe --silent=1 --uninstall=1 --sapCode=<product sapCode> -- productPlatform=<product platform> --codexVersion=<codex version> -- deleteUserPreferences=<true/false>

sapcode: PSE/PRE

codex version: 17.0(for 2019)

productPlatform: win64/mac

  • Set-up.exe is present parallel to oem.exe.
  • This command does not show Progress Percent of Uninstall and Exit Code is not returned.

Please let us know if this works.

Thanks

Prakash

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Apr 30, 2019 0
LEGEND ,
Apr 30, 2019

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See this similar thread. It relates to an older version but may help.

Photoshop Elements 15 Silent Uninstall

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Apr 30, 2019 0
Participant ,
Apr 30, 2019

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Hi

Could you please use the below command:

Set-up.exe --silent=1 --uninstall=1 --sapCode=<product sapCode> -- productPlatform=<product platform> --codexVersion=<codex version> -- deleteUserPreferences=<true/false>

sapcode: PSE/PRE

codex version: 17.0(for 2019)

productPlatform: win64/mac

  • Set-up.exe is present parallel to oem.exe.
  • This command does not show Progress Percent of Uninstall and Exit Code is not returned.

Please let us know if this works.

Thanks

Prakash

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Apr 30, 2019 0
New Here ,
May 01, 2019

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That seems to work fine thanks. Such a shame the the source files need to be available to uninstall the product.

Cheers,

Rob.

Sent from my iPhone

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May 01, 2019 0