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update conflict

Community Beginner ,
Mar 03, 2020

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Bought Elements 2020 DVD. Installed on Windows 10

. Disabled security. Still getting "update conflict"...???

 

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Activation, Installation, New user

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update conflict

Community Beginner ,
Mar 03, 2020

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Bought Elements 2020 DVD. Installed on Windows 10

. Disabled security. Still getting "update conflict"...???

 

TOPICS
Activation, Installation, New user

Views

502

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Mar 03, 2020 1
Adobe Community Professional ,
Mar 03, 2020

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I've moved your post from the Get Started forum to the PS Elements forum. You are asking about PS Elements, right?

 

Where and how are you getting the Update conflict. Your post leaves a lot to the imagination.

Can you be more specific about the error and how, when, where, you are getting it?

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Mar 03, 2020 0
Community Beginner ,
Mar 03, 2020

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Greetings ~
Attempting, for the first time, to use the Elements 2020 software I purchased on DVD, I was immediately informed of available updates.  I turned off all other apps and my firewall & virus protection, but when I click on 'install now' I get error code 131.  I have tried several times, rebooting my PC in between.  Running Windows 10.  
 

 

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Mar 03, 2020 0
Adobe Community Professional ,
Mar 03, 2020

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Sorry I don't know what to tell you. As far as I can see there is no Adobe error 131. there is 130 and 132 but no 131.

 

There is an error 131 but as far as I can tell it has nothing to do with Adobe software.

 

 

http://www.wiki-errors.com/err.php?wiki=131

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Mar 03, 2020 0
Community Beginner ,
Mar 04, 2020

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Beware advice from adobedesk@outlook.com. He lied about authenticity of the Photoshop Elements 2020 disc I bought through Amazon, then told me to return it and HE would sell me a download and install it for me...after I provide all kinds of info and agree to a manually submitted invoice.

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Mar 04, 2020 0
Adobe Community Professional ,
Mar 04, 2020

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Sorry this happened to you. This is a FAILING on Adobe part for not restricting username that have Adobe in it.

Hopefully you did not fall for this scam. That user is NOT part of Adobe.

 

Can you provide the actual Adobe Forum Username that person used? It will help to stop this type of thing.

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Mar 04, 2020 0
Community Beginner ,
Mar 04, 2020

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Now that I am reviewing communications, he did not actually reply via the forum...but directly via email. He must troll the forum for unsuspecting victims.  Thing is...I realized that part of having him install for me would require disabling firewall and virus protection.  What a great opportunity for a hacker!

 

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Mar 04, 2020 0
Adobe Community Professional ,
Mar 04, 2020

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That, replying to you directly by email, is IMHO impossible. Your email address is never shown, anywhere, on these forums.

The only, and I do mean ONLY, people that may have access to an email address for you is the Adobe Staff personnel and only to your Adobe ID email address.

 

Some please look through all of your Private messages, Inbox, for the initial contact from this person.

 

But did you ever included your complete email address as your Adobe forum User name?

 

I see that you did at one time have your complete email address as your forum username. I reviewed the posts for User Needs a Name Change thread (restricted) and your name is in there.

So that is how the scammer got your email address.

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Mar 04, 2020 0
Community Beginner ,
Mar 04, 2020

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Thanks for your diligence.  

And, BTW, I got my update issue resolved once I found an actual help-line phone number for Adobe.  Thanks for your interest on that front, as well.

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Mar 04, 2020 0
Adobe Community Professional ,
Mar 04, 2020

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What was the solution to your problem. Knowing that will help others in the future.

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Mar 04, 2020 0
Community Beginner ,
Mar 04, 2020

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Actually...I returned the disc and bought a download directly from Adobe.com (on sale $28 cheaper).  Worked immediately.  Probably not much help for others

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Mar 04, 2020 0
Adobe Community Professional ,
Mar 04, 2020

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Thank you for that update.

 

So the download included the newest version, the update? Or you didn't have any problem getting the update once you installed the Downloaded version?

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Mar 04, 2020 0
Adobe Community Professional ,
Mar 04, 2020

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To help with your update problem, try double-clicking the Adobe Update Helper.exe file in the following folder:

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox

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Mar 04, 2020 0