You didn't mention how your computer is connected to your router. Lot's of routers have firewalls built in. ALSO: it's easy to overlook the micsoft built in firewall stuff-- I've done it in he past.
Thanks for your responses, but have tried those options as well.
I had no problems installing and updating Elements/Premiere until new motherboard was installed and a factory resetting of hard drive.
Tech support suggested I instal from my account, but installation stalls at 27% and same 117 error comes up.
I can install from a complete downloaded *.zip file, but as mentioned not able to update.
Would have thought tech support had a solution, but seems to me they are doing a "try this or try that".
Thank you for your reply.
I followed your instructions to the letter, but a window telling me:
"Specified product is not installed on this machine. Please quit the installer and start over."
Don't really understand this, as I do have Photoshop 2020 Version (18.0 20190827.m.136736) installed.
Any thoughts ?
How did you install, e.g. from disk or from a back-up copy? If so, I suggest you download from the official link and then try the update.
You may first want to un-install and then run the Adobe CC Cleaner tool, by selecting Photoshop Elements from the list. That should deal with any left behind components.
Adobe CC Cleaner:
PSE 2020 Download:
Having tried to download from my account using the small downloader file - guess that is what is called the official link, but it stalls at 27%.
Then downloaded a 3,4gb zip file, extracted and installed without problems, but stalls at 7% when updating.
Yesterday I formatted my hard drive and once again did a factory reset and before any programs or windows patches, installed Elements 2020 from the above 3,4gb file and then unsuccessfully went through 7% updates before stalling and then ErrorCode 117 is displayed.
I cannot understand as to why it does so - I have had no problems with installation or updates of same program on my laptop.
Interestingly, I installed Adobe Bridge this afternoon - slow, but it did fine.
As mentioned before, frustrating and wondering if I should continue without updating and wait for Elements 2021 - might be solving the problem, who nows.
Yes if the applicatoon is working; then just continue. The last update was mainly for the benefit of those using Mac OS and there was no change to the Organizer.