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Updates Have been disabled for this machine

Explorer ,
Mar 03, 2019

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Adobe Elements 2019.  When I try to run updates, i get "updates have been disabled for this machine. Please contact your administrator"

Windows 10, the adobe update service is running. I get a prompt saying there is an update available when I launch elements Organizer, but when I click install, i get that message.  I've looked in registry and cant figure out where this block is coming from?

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Correct answer by Jeff_Arola | Adobe Community Professional

Look in this location and see if you have a AdobeUpdaterAdminPrefs.dat

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

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Updates Have been disabled for this machine

Explorer ,
Mar 03, 2019

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Adobe Elements 2019.  When I try to run updates, i get "updates have been disabled for this machine. Please contact your administrator"

Windows 10, the adobe update service is running. I get a prompt saying there is an update available when I launch elements Organizer, but when I click install, i get that message.  I've looked in registry and cant figure out where this block is coming from?

Adobe Community Professional
Correct answer by Jeff_Arola | Adobe Community Professional

Look in this location and see if you have a AdobeUpdaterAdminPrefs.dat

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

Topics

Problem or error

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10.5K

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Adobe Community Professional ,
Mar 03, 2019

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Explorer ,
Mar 03, 2019

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I tried that but receive the same error. The program generating the dialog box is Adobe update helper.

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Adobe Community Professional ,
Mar 03, 2019

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Look in this location and see if you have a AdobeUpdaterAdminPrefs.dat

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

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New Here ,
Oct 24, 2019

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Deleting the file did nothing for me.  After deleting and relauching on closing it pops up everytime.

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Adobe Community Professional ,
Oct 30, 2019

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MAC_2979,

 

What version of photoshop elements and operating system are you using?

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New Here ,
Oct 31, 2019

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I have 2019.

 

Just before you posted this I got an email tyo try the below and it worked.  I was deleting that file from a different location!

 

Look in this location and see if you have a AdobeUpdaterAdminPrefs.dat

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

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New Here ,
Mar 30, 2020

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This worked for me perfectly on MacOS Catalina 10.15.4. Its been driving me mental for months! I now have 11 updates on my Creative Cloud 🙂

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New Here ,
Mar 30, 2020

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Also, just so you know, when I changed the file type of DAT to TXT and open it in TextEdit (before I deleted it), it showed this.

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<Preferences>
<Suppressed>1</Suppressed>
</Preferences>

 

So for whatever reason, it was set to not allow updates? Deleting that file allows it all to update perfectly.

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New Here ,
Apr 30, 2020

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Same for me under MacOS Mojave, it's even been years I had this update issue.

Thank god, not it's solved, just by deleting this file !

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Explorer ,
Mar 04, 2019

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I do. I deleted that file, opened up adobe, and the "Adobe Photoshop  Elements 2019 Updater" program launched and is downloading files (looks very similar to the creative cloud interface).

Thanks so much for your help!

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Community Beginner ,
Mar 17, 2019

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and on mac?

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Adobe Community Professional ,
Mar 17, 2019

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Look for the

AdobeUpdaterPrefs.dat

in either

User Name/Library/Application Support/Adobe/AAMUpdater/1.0

or

Hard Drive/Library/Application Support/Adobe/AAMUpdaterinventory/1.0

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New Here ,
Jun 05, 2019

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Oh yes, thank you, since six month i cannot update all my apps and your solution works.

Thank you so much.

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New Here ,
Jun 11, 2019

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what do you do after that file is located?

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New Here ,
Jun 11, 2019

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Hi,

I've stoped every Adobe apps, disconnect from Creative Cloud then delete the file.

After that, I reconnect on CC and be able to update all the apps.

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New Here ,
Jun 12, 2019

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I can confirm that deleting the AdobeUpdaterAdminPrefs.dat has allowed me to get updates again. Thank you to everyone on this thread.

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New Here ,
Jul 17, 2019

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Thank you - Yes deleting the  AdobeUpdaterPrefs.dat solved it for me too!

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New Here ,
Sep 20, 2019

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/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterPrefs.dat

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New Here ,
Aug 15, 2019

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It worked!! Thank you so much. I can update

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New Here ,
Nov 06, 2019

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Thanks man this worked, have been finding it diffficult updating my XD.

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