Updates Have been disabled for this machine

[Badwolf_DW]

Adobe Elements 2019.  When I try to run updates, i get "updates have been disabled for this machine. Please contact your administrator"

Windows 10, the adobe update service is running. I get a prompt saying there is an update available when I launch elements Organizer, but when I click install, i get that message.  I've looked in registry and cant figure out where this block is coming from?

[SafiSafwan]

Try checking the content of C:\Users\<YourUserName>\AppData\Local\Adobe\AAMUpdater\1.0\AdobeUpdaterPrefs.dat and see if any setting stands-out that might be causing the issue.

[YEmotionYusic_Pectorizer]

Hi, I do not even have that specific files under local> Adobe, u guys can check the screenshot here. What does it mean when I do not even have it? 😥

The specific files referenced:    -->  C:\Users\<user name>\AppData\Local\Adobe\AAMUpdater\1.0\AdobeUpdaterPrefs.dat

[Badwolf_DW]

I do. I deleted that file, opened up adobe, and the "Adobe Photoshop  Elements 2019 Updater" program launched and is downloading files (looks very similar to the creative cloud interface).

Thanks so much for your help!

[Nir Cohen]

and on mac?

[Jeff Arola]

Look for the

AdobeUpdaterPrefs.dat

in either

User Name/Library/Application Support/Adobe/AAMUpdater/1.0

or

Hard Drive/Library/Application Support/Adobe/AAMUpdaterinventory/1.0

[jonathanm19595987]

Oh yes, thank you, since six month i cannot update all my apps and your solution works.

Thank you so much.

[hai.d.nguyen83]

what do you do after that file is located?

[jonathanm19595987]

Hi,

I've stoped every Adobe apps, disconnect from Creative Cloud then delete the file.

After that, I reconnect on CC and be able to update all the apps.

[hai.d.nguyen83]

I can confirm that deleting the AdobeUpdaterAdminPrefs.dat has allowed me to get updates again. Thank you to everyone on this thread.

[Olsi_Gjeci]

Thank you - Yes deleting the  AdobeUpdaterPrefs.dat solved it for me too!

[ivan felixs25605755]

hello where do i look for the adobe updater pres.dat in LR IN THE MAC AND WHAT IS THE PROCEDURE TO DELETE

[biddlet]

/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterPrefs.dat

[GonMi]

OK Suprimido y ya funcionan las actualizaciones. Gracias!!

[charanshade]

I tried this on my mac Mojave. As mentioned, I delete the pref.dat file form the 1.0 folder but the notification is still coming and I can't update my Adobe XD. Please help.

[Jeff Arola]

This thread is specific to photoshop elements.

You should inquire in the Adobe XD forum.

https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all

[Nashlk]

It worked!! Thank you so much. I can update

[Kris_mode]

Thanks man this worked, have been finding it diffficult updating my XD.

[abieshek]

Thanks a lot.

[davids98379985]

Thank you - Yes deleting the  AdobeUpdaterPrefs.dat solved it for me too!

[Jillian5EC2]

I am having this same problem, but don't know where/how to find the file to delete? 

[Jeff Arola]

Jillian5EC2,

What operating system and version of photoshop elements do you have?

[Jillian5EC2]

I have Windows 10.  I have Creative Cloud.  Photoshop 22.01 and Lightroom Classic 9.1 are the ones that I use most and can't update.  I have a new camera and can't upload photos without using a DNG converter. 

[SafiSafwan]

There is no need to delete this file

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat

Just open it in a text editor and change the line:

<Suppressed>1</Suppressed>

To

<Suppressed>0</Suppressed>

and save it. This will allow all your installed Adobe applications to update successfully.

[Susan2776722832is]

I don't seem to have the AdminPrefs. Only have AdobeUpdaterPrefs. This is a personal machine (no other admin than me). Running Mac OS 13.0.1 (Ventura). Not only is the popup message annoying, but now I'm realizing that my Photoshop Elements, and probably Acrobat Reader, are not being updated. What can I do?

[Jeff Arola]

Susan,

Delete the AdobeUpdaterPrefs.